F&B Assistant

The Ellison Firm; Castlebar; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Free Parking

Discount rates at Comer Group Hotels

Discounted Spa & Leisure facilities

Discounted Comer Group Ireland venues

Job summary

Ellison Hotel, Castlebar is seeking an F&B Assistant to support the Bar, Restaurant and Events with daily tasks and maintain high levels of customer care. You will be involved in food and beverage operations, from service to stock control, and support management to ensure standards are met.

The role emphasizes strong guest service, knowledge of menus, allergen awareness and effective teamwork in a busy hospitality environment.

Qualifications

• Knowledge of Food and Beverage menus.
• Allergen awareness.
• Prior experience in F&B is beneficial but not required.

Responsibilities

• Maintain responsibility for Restaurant, Bar, Events and related F&B areas.
• Ensure guest expectations are exceeded.
• Carry out day-to-day duties: cleaning, organising and maintaining F&B areas.
• Demonstrate initiative and teamwork.
• Promote wine, cocktails and suggestive selling to guests.
• Handle guest inquiries and resolve complaints promptly.

Skills

Menu knowledge

Allergen awareness

Tools

POS systems

Job description

We at the Ellison Hotel, Castlebar are currently recruiting for an F&B Assistant. This is your chance to grow your skillset and join a hardworking, energetic team,

Purpose / Overview

Complete daily tasks to contribute in the running of the Bar, Restaurant, Events and other areas of the property when required. Complete all Food & Beverage related operations and processes, while ensuring a high level of customer care and customer satisfaction is maintained.

Duties & Responsibilities

• Maintain responsibility for the Restaurant, Bar, Events and areas of work relating to food and beverage.
• Ensure all customer and guest expectations are exceeded.
• Carrying out day to day duties such as cleaning, organising and maintaining all food and beverage areas, ensuring the property is presentable at all times.
• Engage in teamwork
• Demonstrate initiative and work towards continuous improvement.
• Demonstrate a complete knowledge of menu items.
• Demonstrate a complete knowledge of wine and beverage list, including cocktails and promote the use of suggestive sell to guests.
• Ensure guest complaints are consistently resolved in a prompt and efficient manner and brought to the attention of the manager on duty.
• Work to maximise guest service and increase positive feedback.
• Work with management to ensure the food and beverage areas are well maintained.
• Ensure compliance with all established standards, policies and procedures across all operations relevant to the role.
• Ensure all transactions are completed through the POS systems correctly.
• Practice effective stock control in accordance with set guidelines - date rotation of stock.
• Ensure all operational checklists for the bar are completed on an hourly, daily or weekly basis as set out by management.
• Ensure any customer query is dealt with and forwarded to all relevant parties where required.
• Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times.
• Carrying out duties as assigned by the Operations Manager or other members of the management team.

Qualifications, Knowledge And Experience

Knowledge

• A full understanding of the Food and Beverage Menus.
• Allergen awareness.

Prior Experience

• Prior experience in Food and Beverage would be beneficial but not necessary in all cases.

Benefits

• Free Parking
• Discount rates at Comer Group Hotels
• Discounted rates at Comer Group Ireland managed Spa & Leisure Facilities
• Discounted rates at Comer Group Ireland Restaurants