Experience Designer: AI-Driven, Inclusive UX & Systems

ESB; Dublin; Hybrid; EUR 50,000 - 59,000; Full time

Benefits offered by this job

Generous Pension

Staff well-being programmes

CSR opportunities

Sports & Social Clubs

Parental leave entitlements

Diversity & Inclusion

Job summary

ESB is seeking an Experience Designer to shape clear, inclusive digital experiences across customer-facing and internal products in a regulated environment. You will work end-to-end from discovery to delivery, including AI-assisted and screen-light interfaces, within ESB’s multi-brand design system.

You will partner with product, engineering and delivery teams, embed accessibility standards, and translate user research into actionable insights to improve product direction and experience.

Qualifications

• Minimum 3-5 years of experience in UX, Product, or Experience Design with a portfolio showing end-to-end impact.
• Strong Figma capability for prototyping, components, and system-driven workflows.
• Experience with design systems, consuming or contributing to them.
• Ability to interpret brand strategy and translate it into coherent, accessible product experiences.
• Practical usability testing experience from planning to insights application.
• Good understanding of accessibility and inclusive design, including keyboard support and contrast.
• Experience with AI-enabled or data-driven features and non-screen or low-visibility interfaces.

Responsibilities

• Design end-to-end digital experiences including journeys, flows, high fidelity UI, micro-interactions, and iterative improvements based on user research and testing.
• Create high-quality design outputs in Figma, including prototypes and documentation for handover to engineering.
• Contribute to and enhance the ESB design system by improving tokens, patterns and components for accessibility and consistency.
• Design AI-assisted, data-driven and screen-light interactions with guided journeys and conversation flows while maintaining transparency and human control.
• Embed WCAG 2.2 AA, EN 301 549, and IS 374:2019 in all design work.
• Translate user research and usability testing into actionable product insights.
• Collaborate with product, engineering and delivery teams to clarify scope and provide clear design intent.

Skills

UX Design

Accessibility

User Research

Prototyping

AI-enabled interfaces

Tools

Figma

Design Systems

Job description

ESB is seeking an Experience Designer to shape clear, inclusive digital experiences across customer-facing and internal products in a regulated environment. You will work end-to-end from discovery to delivery, including AI-assisted and screen-light interfaces, within ESB’s multi-brand design system.

You will partner with product, engineering and delivery teams, embed accessibility standards, and translate user research into actionable insights to improve product direction and experience.