Experience Designer, ITD

Electricity Supply Board; Dublin; Hybrid; EUR 50,000 - 59,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development opportunities

Diversity and inclusion initiatives

Staff well-being programmes

Job summary

ESB is seeking an Experience Designer to shape clear, inclusive digital experiences across customer-facing and internal products. You will work end to end, from discovery through delivery, across traditional interfaces as well as AI-assisted, screen-light, and screenless interactions.

You will design within ESB’s multi-brand design system to deliver accessible solutions at scale in a large, regulated environment.

Qualifications

• Minimum 3–5 years' experience in UX, Product or Experience Design with a showing of end-to-end impact.
• Strong Figma capability for collaborative design, prototyping and documentation.
• Experience with design systems, consuming, designing within, or contributing to them.
• Interpret brand strategy and express it through coherent, accessible product experiences.
• Practical usability testing experience from planning to applying insights.
• Solid understanding of accessibility and inclusive design (WCAG 2.2 AA, EN 301 549).
• Exposure to AI-enabled or data-driven features and non-screen or low-visibility interfaces.
• Experience in utilities, public sector, or enterprise environments; conversational UX.
• Familiarity with regulated or compliance-driven contexts.

Responsibilities

• Design end to end digital experiences including journeys, flows, high fidelity UI and micro interactions.
• Create high quality design outputs in Figma, including prototypes, interaction specs and documentation.
• Contribute to and enhance the ESB design system with tokens, patterns and components.
• Design AI-assisted, data-driven and screen-light or screenless interactions with transparency and human control.
• Embed inclusive design and accessibility standards in all design work.
• Plan and translate user research and usability testing into actionable insights.
• Partner with product, engineering and delivery teams to clarify scope and support developers with clear design intent.

Skills

UX design

Figma

Design systems

Accessibility

User research

Tools

Figma prototyping

Job description

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We are looking for an Experience Designer to shape clear, inclusive, and trustworthy digital experiences across customer‑facing and internal products. You will work end to end, from discovery through delivery, across traditional interfaces as well as AI‑assisted, screen‑light, and screenless interactions. These may include conversational flows, notifications, automation touchpoints, and system‑driven experiences where the interface is minimal or partially invisible.

You will design within ESB’s multi‑brand design system to deliver consistent and accessible solutions at scale in a large and regulated environment.

Key Responsibilities

• Design end to end digital experiences including journeys, flows, high fidelity UI, micro interactions and iterative improvements based on user research and testing.


• Create high quality design outputs in Figma, including prototypes, interaction specifications and structured documentation that support clear and efficient handover to engineering teams.


• Contribute to and enhance the ESB design system by using and improving shared tokens, patterns and components to strengthen accessibility, consistency and scalability.


• Design AI assisted, data driven and screen light or screenless interactions including guided journeys, decision support experiences, conversational flows, notifications and automated system messages that maintain transparency and human control.


• Embed inclusive design and accessibility standards (WCAG 2.2 AA, EN 301 549 and Universal Design I.S. 374:2019) in all design work.


• Plan, participate in and translate user research and usability testing into actionable insights that inform product direction and improve user experience.


• Partner closely with product, engineering and delivery teams to clarify scope, manage trade offs, align requirements and support developers with clear design intent and documentation.

Experience and Qualifications

• Minimum 3-5 years' of experience in UX, Product, or Experience Design, with a portfolio showing clear problem solving and end to end impact.


• Strong Figma capability for collaborative design, prototyping, component based UI, and system driven workflows.


• Experience working with design systems, including consuming them, designing within them, or contributing to them.


• Ability to interpret brand strategy and express it through coherent and accessible product experiences.


• Practical usability testing experience, from planning or facilitation through to applying insights.


• Good understanding of accessibility and inclusive design, including keyboard support, screen reader behaviour, contrast, and cognitive load.


• Exposure to AI enabled or data driven features and designing responsible interactions, including for non-screen or low visibility interfaces.


• Experience in utilities, the public sector or enterprise environments.


• Familiarity with conversational UX.


• Experience working in regulated or compliance‑driven contexts.

Location

This position will be based in ESB Head Office, 27 Fitzwilliam Street, Dublin.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future


• Career developmentthrough mentoring andtraining


• Corporate Social Responsibility Opportunities


• Sports and Social Clubs


• Networking opportunities


• Credit Union


• Access to staff well-being programmes


• Generous parental leave entitlements


• Strong values-based and inclusive culture


• Strong commitment to diversity, equity and inclusion


• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

€49,800 - €58,600 per annum (depending on experience)

Closing Date

22nd September 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero‑carbon electricity.