Experience Designer, ITD

ESB; Dublin; Hybrid; EUR 50,000 - 59,000; Full time

Benefits offered by this job

Generous Pension

Staff well-being programmes

CSR opportunities

Sports & Social Clubs

Parental leave entitlements

Diversity & Inclusion

Job summary

ESB is seeking an Experience Designer to shape clear, inclusive digital experiences across customer-facing and internal products in a regulated environment. You will work end-to-end from discovery to delivery, including AI-assisted and screen-light interfaces, within ESB’s multi-brand design system.

You will partner with product, engineering and delivery teams, embed accessibility standards, and translate user research into actionable insights to improve product direction and experience.

Qualifications

• Minimum 3-5 years of experience in UX, Product, or Experience Design with a portfolio showing end-to-end impact.
• Strong Figma capability for prototyping, components, and system-driven workflows.
• Experience with design systems, consuming or contributing to them.
• Ability to interpret brand strategy and translate it into coherent, accessible product experiences.
• Practical usability testing experience from planning to insights application.
• Good understanding of accessibility and inclusive design, including keyboard support and contrast.
• Experience with AI-enabled or data-driven features and non-screen or low-visibility interfaces.

Responsibilities

• Design end-to-end digital experiences including journeys, flows, high fidelity UI, micro-interactions, and iterative improvements based on user research and testing.
• Create high-quality design outputs in Figma, including prototypes and documentation for handover to engineering.
• Contribute to and enhance the ESB design system by improving tokens, patterns and components for accessibility and consistency.
• Design AI-assisted, data-driven and screen-light interactions with guided journeys and conversation flows while maintaining transparency and human control.
• Embed WCAG 2.2 AA, EN 301 549, and IS 374:2019 in all design work.
• Translate user research and usability testing into actionable product insights.
• Collaborate with product, engineering and delivery teams to clarify scope and provide clear design intent.

Skills

UX Design

Accessibility

User Research

Prototyping

AI-enabled interfaces

Tools

Figma

Design Systems

Job description

Position Description

We are looking for an Experience Designer to shape clear, inclusive, and trustworthy digital experiences across customer‑facing and internal products. You will work end to end, from discovery through delivery, across traditional interfaces as well as AI‑assisted, screen‑light, and screenless interactions. These may include conversational flows, notifications, automation touchpoints, and system‑driven experiences where the interface is minimal or partially invisible.

Position Description

We are looking for an Experience Designer to shape clear, inclusive, and trustworthy digital experiences across customer‑facing and internal products. You will work end to end, from discovery through delivery, across traditional interfaces as well as AI‑assisted, screen‑light, and screenless interactions. These may include conversational flows, notifications, automation touchpoints, and system‑driven experiences where the interface is minimal or partially invisible. You will design within ESB’s multi‑brand design system to deliver consistent and accessible solutions at scale in a large and regulated environment.

Key Responsibilities

• Design end to end digital experiences including journeys, flows, high fidelity UI, micro interactions and iterative improvements based on user research and testing.
• Create high quality design outputs in Figma, including prototypes, interaction specifications and structured documentation that support clear and efficient handover to engineering teams.
• Contribute to and enhance the ESB design system by using and improving shared tokens, patterns and components to strengthen accessibility, consistency and scalability.
• Design AI assisted, data driven and screen light or screenless interactions including guided journeys, decision support experiences, conversational flows, notifications and automated system messages that maintain transparency and human control.
• Embed inclusive design and accessibility standards (WCAG 2.2 AA, EN 301 549 and Universal Design I.S. 374:2019) in all design work.
• Plan, participate in and translate user research and usability testing into actionable insights that inform product direction and improve user experience.
• Partner closely with product, engineering and delivery teams to clarify scope, manage trade offs, align requirements and support developers with clear design intent and documentation.

Experience And Qualifications

Essential

• Minimum 3-5 years' of experience in UX, Product, or Experience Design, with a portfolio showing clear problem solving and end to end impact.
• Strong Figma capability for collaborative design, prototyping, component based UI, and system driven workflows.
• Experience working with design systems, including consuming them, designing within them, or contributing to them.
• Ability to interpret brand strategy and express it through coherent and accessible product experiences.
• Practical usability testing experience, from planning or facilitation through to applying insights.
• Good understanding of accessibility and inclusive design, including keyboard support, screen reader behaviour, contrast, and cognitive load.
• Exposure to AI enabled or data driven features and designing responsible interactions, including for non-screen or low visibility interfaces.

Desirable

• Experience in utilities, the public sector or enterprise environments.
• Familiarity with conversational UX.
• Experience working in regulated or compliance‑driven contexts.

Location

This position will be based in ESB Head Office, 27 Fitzwilliam Street, Dublin.

Smart Working at ESB is designed to make ‘in‑person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in‑person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Design Team Lead, Methods & Resources, IT Delivery.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€49,800 - €58,600 per annum (depending on experience)

Closing Date

22nd September 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Accountable and Ethical
• Collaborative
• Growing and Adaptive
• Proactive
• Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.