Client Service Supervisor - ETF

Brown Brothers Harriman & Co.; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Client Service Supervisor - ETF to manage day-to-day AP Services operations, interfacing with clients on queries and projects. The role emphasizes delivering exceptional client service, leveraging fund accounting knowledge and deep product understanding.

The position requires a minimum of 3 years in a similar role, strong collaboration with internal teams, and the ability to lead cross-departmental initiatives while upholding BBH’s standard of client

Qualifications

• Minimum 3 years of experience in a similar role.
• Strong understanding of fund accounting and financial products.

Responsibilities

• Provide filtering and escalation for client and authorised participant requests; serve as an escalation point for client service issues and deliverables.
• Establish appropriate contacts within client organisations and internal departments.
• Anticipate and identify clients' needs to match BBH products and services.
• Build credibility and foster trust with clients.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH and industry products and services.
• Develop internal relationships to proactively aid in the resolution of client issues.
• Lead and participate in inter-departmental committees and project teams.
• Manage performance issues and disciplinary process for employees falling below set expectations.
• Complete and oversee the BBH annual performance review process.

Skills

Fund accounting

Client servicing

Financial products

Team oriented

Education

Bachelor's degree in finance or accounting

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Client Service Supervisor - ETF

In this key role you will be responsible for the day to day operations of the AP Services team. You will work closely with our client base on queries, projects, initiatives.

Key Responsibilities:

• Client Servicing Provide filtering and escalation for client and authorized participant requests; Serve as an escalation point for client service issues and deliverables.
• Establish appropriate contacts within client organizations and internal departments.
• Anticipate and identify clients' needs in order to match BBH products and services to those needs.
• Build overall credibility and foster trust with clients.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH and industry products and services.
• Develop key internal relationships to proactively aid in the resolution of client issues.
• Lead and participate in inter-departmental committees and project teams.
• Manage performance issues and disciplinary process for employees falling below set expectations.
• Complete and oversee the completion of the BBH annual performance review process.

Qualifications

We are looking for someone who is committed to using their deep level of expertise in fund accounting and financial products to deliver outstanding client service. Minimum 3 years of experience in similar role. You should be highly team oriented, committed to operating in the best interests of the company and the team and passionate about what you do. You will need to be experienced in daily mutual fund accounting activities and have a strong understanding of portfolio impacting aspects such as portfolio hedging, performance fees, or dilution levies. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people.

Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help – which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.