Market Manager

Traveltechessentialist; Dublin; On-site; EUR 59,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Dublin is seeking a results-driven account manager to grow a segment of our portfolio by nurturing direct relationships with key accounts. You will analyze performance, identify optimization opportunities, and manage service delivery while communicating technical and operational impacts across teams.

The role requires 2+ years of experience, a Bachelor's or Master's degree, and strong English plus local market language skills.

Qualifications

• 2+ years experience in role or similar position.
• Bachelor's or Master's or equivalent experience.
• Proficiency in English and local language of the market(s) where applicable.

Responsibilities

• Builds relationships with customer account team and key buyers/decision makers.
• Assists in creating opportunities through progress meetings and fact-finding explorations.
• Understands and reports a customer’s business issues through appropriate channels.
• Recommends products, services and insights that meet customer needs.
• Closes deals and negotiates terms with stakeholders.

Skills

Effective communicator

Sales techniques

Portfolio management

Account management

Upselling

Cross-selling

Relationship management

English proficiency

Local language

Education

Bachelor's or Master's or equivalent experience

Job description

Role Summary

Grows a segment of the portfolio of accounts by managing them directy or contributing to deepening those partnerships. Analyzes business and operational performance to find opportunities for optimization. Handles service delivery for active accounts, communicating technical and operational impacts as needed. Ensures execution of account strategies and shares best practices across teams and regions.

Experience 2+ years for Bachelor's 0-2 years for Master's Education Bachelor's or Master's or equivalent experience

Functional/ Technical Skills Proficiency in English + local language of the market(s) where applicable Effective communicator Proficient in sales techniques Portfolio management, relationship account management, upselling, and cross-selling

Role Expectations

• Builds relationships with customer* account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.
• Understands and reports a customer’s* business issues through appropriate organization channels.
• Recommends products, services, and insights that meet customer* needs.
• Builds relationships with customer* account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.
• Understands and reports a customer’s* business issues through appropriate organization channels.
• Acquires a good understanding of how the department operates and fits into the larger organization.
• Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers*.
• Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers*.
• Documents components of a business case for change at the direction of more senior colleagues as needed.
• Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges nuanced information to build consensus.
• Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization.
• Closes deals effectively.
• Understands standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops an understanding of competitors’ standard products and services.
• Demonstrates insightful application of products, technologies, and offerings to account.
• Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers*.
• Strategically builds relationships to support total portfolio and organization needs.
• Develops understanding of customer’s* industry and competitive market.
• Attends meetings with customers* to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations.
• Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.

The total cash range for this position in Dublin is €58,500.00 to €82,000.00. Employees in this role have the potential to increase their pay up to €93,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.