Account Manager-Hotels

Expedia; Dublin; On-site; EUR 59,000 - 82,000; Full time

Benefits offered by this job

medical, dental, and vision coverage

paid time off

Employee Assistance Program

wellness and travel reimbursement

travel discounts

IATAN membership

Job summary

Expedia Group in Dublin is seeking an experienced Account Manager to cultivate relationships with key buyers and drive growth opportunities across customer accounts.

You will analyze performance, identify optimization opportunities, and propose products and insights to meet client needs while collaborating with internal teams on contract terms and negotiations. A strong focus on cross-functional cooperation and market awareness is essential.

Qualifications

• Two or more years of relevant experience with a bachelor’s degree, or zero to two years with a master’s degree.
• Bachelor’s degree in business, sales, marketing, hospitality, or related technical field; or equivalent related professional experience.
• Proficiency in English and the applicable local market language, where required.
• Experience or foundational knowledge in sales techniques, portfolio management, relationship account management, upselling, and cross-selling.
• Proficient communication skills, including the ability to exchange nuanced information and build consensus.

Responsibilities

• Develop relationships with customer account teams, including key buyers and decision-makers.
• Support progress meetings, fact-finding conversations, and exploratory discussions that identify growth opportunities.
• Analyze business and operational performance to recommend optimization opportunities.
• Recommend products, services, and insights that address customer needs.
• Communicate customer business issues through appropriate internal channels.
• Support service delivery for active accounts and communicate technical or operational impacts.
• Build working knowledge of products, technologies, offerings, competitors, and customer industries.
• Prepare value propositions, case studies, business-case components, and cost, benefit, and risk analyses.
• Identify stakeholders and engage them in account decisions and strategies.
• Develop knowledge of financial data, standard contract terms, and contract negotiation processes.
• Partner with Legal and other internal teams when contract terms require review or modification.
• Share best practices across teams and regions while supporting execution of account strategies.

Skills

Account management

Sales techniques

Relationship management

Negotiation

Education

Bachelor’s degree in business/sales/marketing/hospitality or related field

Tools

CRM systems

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Key Responsibilities

• Develop relationships with customer account teams, including key buyers and decision-makers.
• Support progress meetings, fact-finding conversations, and exploratory discussions that identify growth opportunities.
• Analyze business and operational performance to recommend optimization opportunities.
• Recommend products, services, and insights that address customer needs.
• Communicate customer business issues through appropriate internal channels.
• Support service delivery for active accounts and communicate technical or operational impacts.
• Build working knowledge of products, technologies, offerings, competitors, and customer industries.
• Prepare value propositions, case studies, business-case components, and cost, benefit, and risk analyses.
• Identify stakeholders and engage them in account decisions and strategies.
• Develop knowledge of financial data, standard contract terms, and contract negotiation processes.
• Partner with Legal and other internal teams when contract terms require review or modification.
• Share best practices across teams and regions while supporting execution of account strategies.

Experience and Qualifications Required

• Two or more years of relevant experience with a bachelor’s degree, or zero to two years of relevant experience with a master’s degree.
• Bachelor’s degree in business, sales, marketing, hospitality, or a related technical field; or equivalent related professional experience.
• Proficiency in English and the applicable local market language, where required.
• Experience or foundational knowledge in sales techniques, portfolio management, relationship account management, upselling, and cross-selling.
• Proficient communication skills, including the ability to exchange nuanced information and build consensus.
• Ability to analyze customer needs, communicate recommendations, and collaborate with internal and external stakeholders.
• Ability to work both collaboratively and autonomously while seeking guidance when appropriate.
• Preferred Experience in account management, customer success, sales, travel, technology, or a related industry.
• Familiarity with B2B partnerships, digital platforms, marketplace businesses, or travel distribution.
• Experience with commercial negotiations, financial analysis, competitive research, or customer presentations.
• Knowledge of Expedia Group products, services, or partner solutions.

The total cash range for this position in Dublin is €58,500.00 to €82,000.00. Employees in this role have the potential to increase their pay up to €93,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical, dental, and vision coverage
• paid time off
• an Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Learn more about life at Expedia Group at https://careers.expediagroup.com/life. You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.