Enterprise Support Account Manager - Hybrid, Dublin

Blyncsy; Dublin; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Bentley Impact Day

Recognition programs

Inclusion initiatives

Job summary

Bentley Systems seeks an experienced Support Account Manager to guide day-to-day relationships with Enterprise clients in Dublin. You will coordinate with global teams to ensure priorities are addressed and value from Bentley products is maximized, while maintaining high service standards.

You will lead escalation handling, SLA adherence, and quarterly reviews, working across Sales, Services, and Product teams to ensure durable account success. A hybrid Dublin presence is required.

Qualifications

• Experience as a Support Account Manager or Escalation Manager (4+ years) is highly preferred.
• Strong knowledge of customer support processes and service delivery.
• Experience with enterprise software architectures, cloud/SaaS concepts and ITIL or similar frameworks.

Responsibilities

• Act as first point of escalation for customers, prioritising issues and ensuring timely resolution.
• Monitor open cases and coordinate with Technical Support teams to meet SLA/SLO targets.
• Run regular service reviews and QBRs with enterprise accounts.
• Identify opportunities for process improvements and product value realization.
• Coordinate with Product Management/Development to address high-priority issues.

Skills

Customer relationship

Communication

English fluency

Problem solving

Tools

ITIL

Job description

Bentley Systems seeks an experienced Support Account Manager to guide day-to-day relationships with Enterprise clients in Dublin. You will coordinate with global teams to ensure priorities are addressed and value from Bentley products is maximized, while maintaining high service standards.

You will lead escalation handling, SLA adherence, and quarterly reviews, working across Sales, Services, and Product teams to ensure durable account success. A hybrid Dublin presence is required.