Enterprise Strategic Success Manager — Remote

Phorest Software; Dublin; Remoto; EUR 90.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

Private healthcare

Employee share purchase scheme

Pension

Resumo da vaga

Phorest is seeking a Strategic Success Manager - Enterprise to oversee the largest multi-site customers. Based in Ireland or the UK, you will own executive relationships, define success strategy, and drive long-term retention across your portfolio with Sales and Solutions Consultant support.

You will lead onboarding governance, drive adoption, and scope expansion while acting as a trusted advisor to C-suite decision-makers.

Qualificações

• 6+ years in Customer Success or strategic account leadership for complex enterprise B2B SaaS.
• Experience managing multi-location, franchise, or group-governed businesses.
• Ability to communicate with C-level stakeholders and lead executive reviews.
• Strong commercial instincts with data-driven decision making.

Responsabilidades

• Pre-Sales Engagement & Onboarding Governance: Partner with Sales and the Solutions Consultants during late-stage enterprise deals to establish long-term executive sponsorship and define core business success metrics.
• Executive Account Strategy & EBRs: Own strategic success plans and lead Executive Business Reviews demonstrating ROI and future roadmaps.
• Adoption, Retention & Growth: Own portfolio retention, health, and expansion goals; track product adoption and mitigate churn risks.
• Enterprise Change Leadership: Lead complex rollouts, migrations, acquisitions, and new-site launches across multi-location brands.
• Voice of the Enterprise Customer: Provide evidence-based recommendations to Product and Engineering to prioritise scalable features.
• Mentorship & CS Excellence: Coach teams on enterprise account planning and stakeholder management.

Conhecimentos

Enterprise account management

C-suite stakeholder management

SaaS industry knowledge

Strategic account planning

Analytical decision making

Negotiation

Cross-functional collaboration

Descrição da vaga

Phorest is seeking a Strategic Success Manager - Enterprise to oversee the largest multi-site customers. Based in Ireland or the UK, you will own executive relationships, define success strategy, and drive long-term retention across your portfolio with Sales and Solutions Consultant support.

You will lead onboarding governance, drive adoption, and scope expansion while acting as a trusted advisor to C-suite decision-makers.