Enterprise Success & Growth Strategist

Phorest; Ireland; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Wellness days

Employee assistance program

Pension

Equity / Employee share purchase

Descripción de la vacante

Phorest, a Dublin-based SaaS company serving 155,000 beauty and medspa professionals, seeks a Strategic Success Manager – Enterprise. You’ll own executive relationships, success strategy, and long-term retention across a multi-site portfolio, collaborating with Sales and Solutions Consulting to drive value.

The role emphasizes onboarding governance, adoption, and expansion for large brands, with data-driven insights informing product direction and revenue retention at scale.

Formación

• 6+ years of Customer Success or strategic account leadership with complex, enterprise accounts in B2B SaaS.
• Deep understanding of multi-location or franchise-style governance and decision making.
• Strong ability to communicate, negotiate and facilitate with C-level stakeholders.

Responsabilidades

• Pre-Sales Engagement & Onboarding Governance: partner with Sales to establish executive sponsorship, define success metrics, and ensure a smooth onboarding transition.
• Executive Account Strategy & EBRs: own governance-based success plans and lead Executive Business Reviews with measurable ROI.
• Adoption, Retention & Growth: manage portfolio health, identify churn risks, and drive renewals and upsell strategies.
• Enterprise Change Leadership: lead complex rollouts, migrations, acquisitions, and new-site launches across multi-location brands.
• Voice of the Enterprise Customer: synthesize data to advise Product/Engineering with actionable feature recommendations.
• Mentorship & CS Excellence: coach teams on account planning and stakeholder management; share best practices.
• AI Enablement: explore practical AI uses to improve insights and governance while safeguarding data privacy.

Conocimientos

Strategic account leadership

C-level stakeholder management

Analytical judgment

Commercial instincts

Cross-functional collaboration

AI tool awareness

Effective communication

Descripción del empleo

Phorest, a Dublin-based SaaS company serving 155,000 beauty and medspa professionals, seeks a Strategic Success Manager – Enterprise. You’ll own executive relationships, success strategy, and long-term retention across a multi-site portfolio, collaborating with Sales and Solutions Consulting to drive value.

The role emphasizes onboarding governance, adoption, and expansion for large brands, with data-driven insights informing product direction and revenue retention at scale.