Employee Success People and Payroll Advisor

Leadout Capital; Dublin; On-site; EUR 52,000 - 68,000; Full time

Job summary

Leadout Capital is seeking an ES People and Payroll Analyst to support a diverse, global team. You will handle payroll and HR inquiries, manage data in Workday, and drive system improvements with a focus on confidentiality and excellent service.

You will collaborate across the organization, maintain up-to-date knowledge bases, and participate in projects to modernize employee services while supporting end-to-end payroll processes.

Qualifications

• Minimum 3 years of payroll/HR/shared services experience.
• Experience with Workday HCM or similar HRIS desirable.
• Experience with a case management system.
• Experience supporting end-to-end payroll data changes.
• Experience with third party deductions.
• Experience with payroll legislation and year-end activities.
• Prior experience with payroll audits (internal and external).
• Excellent verbal and written communication skills.
• Ability to handle confidential information and maintain discretion.

Responsibilities

• Provide superior customer service to employees and managers via Basecamp and other channels.
• Support knowledge base updates to aid self-service.
• Record and supervise all interactions using a case management tool and ensure timely resolution.
• Develop understanding of Workday for self-service processes.
• Maintain knowledge of processes and policies to assist employees.
• Identify inefficiencies and collaborate on process improvements.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections not handled via self service in Workday.
• Participate in projects to modernize ES People Services processes.

Skills

Communication

Data integrity

Problem solving

Confidentiality

Customer service

Tools

Workday HCM

Case management system

Job description

The ES People and Payroll Analyst is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.

Your Impact:

• Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal, and other social channels.
• Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
• Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
• Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

Requirements:

• Minimum 3 years of experience in payroll, HR, or shared services environment.
• Prior experience with Workday HCM or similar HRIS is highly desirable
• Experience working in a Case Management system
• Prior experience supporting end to end payroll cycle by inputting and validating employee data changes etc.
• Experience with handling third party deductions
• Experience with Payroll Legislations, and supporting year-end payroll activities
• Prior experience with payroll audits internal and external
• Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
• Excellent verbal and written communication skills
• The ability to navigate and collaborate with employees through personal circumstances
• Ability to diagnose a problem and lead correction efforts through effective communication and execution
• Superior employee experience focus
• Ability to navigate in a high-paced evolving environment with contending priorities
• Ability to maintain confidentiality in all aspects of job responsibilities
• Appetite for growth and desire to drive process improvements applying technology
• Work effectively in a team setting
• Experience working in HR shared services organization for an established company is ideal