Employee Success People and Payroll Advisor

Salesforce, Inc.; Dublin; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

Salesforce, Inc. is seeking an Employee Success People and Payroll Advisor to provide expert payroll and HR services for employees and managers in Ireland, Dublin.

The role focuses on leveraging Workday, resolving inquiries, and driving process improvements, all within a dynamic, confidential environment. The successful candidate will manage payroll data, assist with year-end activities, and collaborate across teams to ensure accurate, timely HR services.

Qualifications

• Minimum 3 years of experience in payroll, HR, or shared services environment.
• Experience with Workday HCM or similar HRIS is highly desirable.
• Experience with Case Management systems and end-to-end payroll processes.
• Experience with payroll audits and data integrity is essential.

Responsibilities

• Provide superior customer service to employees and managers via Basecamp and other channels.
• Maintain and update knowledge articles to support self-service.
• Record and manage employee inquiries on benefits, time off, compensation, immigration, HR Policy and data.
• Develop understanding of Workday for self-service processes.
• Identify inefficiencies and support process improvements for better employee experience.
• Support User Acceptance Testing for system enhancements.
• Assist with corrections outside self-service and participate in projects modernizing ES processes.

Skills

Workday HCM

HRIS

Case Management

Payroll processing

Data integrity

Problem solving

Communication

Confidential handling

Team collaboration

Tools

Basecamp

Job description

## Employee Success People and Payroll AdvisorApply: Office - Flexible: Ireland - Dublin: Full time: Posted Today: JR362424*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryEmployee SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The ES People and Payroll Analyst is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.**Your Impact:*** Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal, and other social channels.* Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.* Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.* Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries* Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.* Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.* Assist with User Acceptance Testing for system enhancements.* Process corrections or transactions not handled through Employee or Manager Self Service in Workday.* Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.**Requirements:*** Minimum 3 years of experience in payroll, HR, or shared services environment.* Prior experience with Workday HCM or similar HRIS is highly desirable* Experience working in a Case Management system* Prior experience supporting end to end payroll cycle by inputting and validating employee data changes etc.* Experience with handling third party deductions* Experience with Payroll Legislations, and supporting year-end payroll activities* Prior experience with payroll audits internal and external* Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning* Excellent verbal and written communication skills* The ability to navigate and collaborate with employees through personal circumstances* Ability to diagnose a problem and lead correction efforts through effective communication and execution* Superior employee experience focus* Ability to navigate in a high-paced evolving environment with contending priorities* Ability to maintain confidentiality in all aspects of job responsibilities* Appetite for growth and desire to drive process improvements applying technology* Work effectively in a team setting* Experience working in HR shared services organization for an established company is idealUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.