EMEA Starlink Customer Success Manager

spacexglobal; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

SpaceX in Dublin seeks a Manager, Starlink Customer Success for Europe, Middle East and Africa. You will lead a growing team of Customer Success Managers, Leads, and Specialists, ensuring customer retention and expansion across enterprise reseller accounts within a highly diverse market.

You will align with Sales, Finance and Operations to navigate multi-currency billing, tax rules and regulatory requirements while delivering scalable growth across the region; travel up to 50% and relocation as

Qualifications

• Bachelor's degree or 4+ years of professional experience managing enterprise customers.
• 6+ years in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing a book of existing customers with revenue responsibility.
• 2+ years of direct people management.

Responsibilities

• Lead, hire, and develop a team of Customer Success Managers across Europe, the Middle East and Africa.
• Grow revenue across an existing book of enterprise resellers in diverse markets.
• Identify and close opportunities for customers to expand Starlink use across hardware, service, data and products.
• Build forecasts accounting for demand and execution differences across countries.
• Develop a view of opportunities and risks across the region and focus the team accordingly.
• Address local billing, tax, payment, regulatory, capacity, logistics, and activation issues blocking revenue.
• Collaborate with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support and Logistics to move opportunities forward.
• Align with regional Sales to ensure consistent messaging across markets.
• Identify repeat country issues and work with teams to scale solutions.
• Stay engaged enough to coach, step in when needed, and let the team run.

Skills

People management

Enterprise accounts

Revenue growth

Stakeholder alignment

Education

Bachelor's degree or 4+ years experience

Job description

SpaceX in Dublin seeks a Manager, Starlink Customer Success for Europe, Middle East and Africa. You will lead a growing team of Customer Success Managers, Leads, and Specialists, ensuring customer retention and expansion across enterprise reseller accounts within a highly diverse market.

You will align with Sales, Finance and Operations to navigate multi-currency billing, tax rules and regulatory requirements while delivering scalable growth across the region; travel up to 50% and relocation as