EMEA Starlink Customer Success Leader

SpaceX

Dublin

On-site

EUR 120,000 - 180,000

Full time

7 days ago

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Job summary

SpaceX in Dublin seeks the Manager, Starlink Customer Success (EMEA) to lead a diverse team of Customer Success Managers, Leads and Specialists across Europe, the Middle East and Africa. You will drive revenue growth, nurture strategic relationships with enterprise resellers, and navigate multi-country regulatory and billing differences.

The role requires a hands-on leader who can coach, hire, and set clear priorities while staying close to key accounts, renewals, and escalations.

Qualifications

Bachelor’s degree or 4+ years managing enterprise customers.
6+ years in customer success, account management, or sales for a technical product.
3+ years owning and growing a book of existing customers, with revenue responsibility.
2+ years of direct people management.

Responsibilities

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa.
Grow revenue across an enterprise reseller book spanning diverse markets.
Identify opportunities to expand Starlink use across hardware, service, data and products.
Forecast hardware and services demand across countries for leadership visibility.
Collaborate with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to push opportunities.