EMEA Professional Services Leader - Data & Automation

NetApp; Cork; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

NetApp is seeking a Manager of Professional Services for the EMEA region. You will lead a team of consultants and project managers, drive customer satisfaction, and oversee deployments, data migrations, and automation deliverables across hybrid storage solutions.

The role emphasizes ownership, collaboration with global teams, and a focus on service delivery excellence, revenue growth, and people development within a dynamic, high-performance culture.

Qualifications

• 14+ years of relevant industry experience, incl. 4-8 years in people leadership.
• Bachelor’s degree in Computer Science, Electrical Engineering, or related field, or equivalent.
• Experience leading teams across multiple projects and budgets.
• Proven ability to drive service delivery improvements and KPI focus.

Responsibilities

• Lead customer service delivery and team management, ensuring high-quality outcomes.
• Understand customer needs and implement optimal service models tailored to business goals.
• Optimize processes to improve efficiency, profitability, and customer satisfaction across projects.
• Recruit, mentor, and manage the performance of consultants and project managers.
• Monitor KPIs such as revenue, costs, and utilization rates to achieve business objectives.
• Collaborate with sales teams to identify and propose professional services opportunities.
• Drive new service planning and operational improvements specific to the EMEA region.
• Partner with global teams (sales, support, product, and partners) to enhance customer success.

Skills

People management

Data-driven decisions

Strategic thinking

English proficiency

Communication with senior management

Adaptability

Education

Bachelor’s degree in CS/EE or related

14+ years experience

Tools

ITIL

Virtualization

Storage hardware

AI / Generative AI awareness

Project management

Job description

NetApp is seeking a Manager of Professional Services for the EMEA region. You will lead a team of consultants and project managers, drive customer satisfaction, and oversee deployments, data migrations, and automation deliverables across hybrid storage solutions.

The role emphasizes ownership, collaboration with global teams, and a focus on service delivery excellence, revenue growth, and people development within a dynamic, high-performance culture.