Professional Services Engineer

NetApp, Inc.; Ballyerra; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

NetApp is seeking a Senior Professional Services Engineer to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.

The ideal candidate has deep NetApp storage experience (CDOT and 7-Mode), strong knowledge of storage protocols, and proficiency with tools like OnCommand Unified Manager, Performance Manager,

Qualifications

• Fluent in German and English with strong verbal and written communication skills.
• Experience with NetApp storage, CDOT and 7-Mode, and related administration tasks.
• Familiarity with NetApp cloud/hybrid solutions (CVO, StorageGrid, E‑Series).
• Knowledge of ITIL processes and ability to act as escalation point for delivery teams.

Responsibilities

• Provide Level 3 storage operations support for Platform and Managed Services customers.
• Handle incident response, service requests, and problem management.
• Lead infrastructure improvements and ONTAP upgrades.
• Coordinate with cloud/hybrid NetApp solutions and disaster recovery testing.

Skills

German language

English language

Communication skills

Education

Bachelor's degree or higher in related field

Tools

OnCommand Unified Manager

Performance Manager

ActiveIQ

Logic Monitor

Job description

Job Summary

NetApp is seeking a motivated Senior Professional Services Engineer to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.

Job Requirements

NetApp Skills

• Experienced in deploying and administering NetApp storage (CDOT and 7-Mode), including troubleshooting performance issues, performing firmware/OS upgrades, Cluster Switches, SAN Fabric switches, and using management tools such as OnCommand Unified Manager, Performance Manager, and ActiveIQ.
• Strong understanding of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel).
• Proficient in NetApp concepts: snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.
• Knowledge of NetApp cloud and hybrid solutions, including CVO, StorageGrid, E‑Series, Cloud Backup, DII, Data classification, and 1st-party cloud like Amazon FSxN for ONTAP.
• Cloud certifications (Hybrid Cloud Administrator, Implementation Engineer) are advantageous.
• Experience with NetApp Cluster deployment, storage backup, and disaster-recovery testing.

Other Key Technologies (Preferred)

• Knowledge of Trident, Trident Protect, OpenShift, and OpenStack.
• Understanding of monitoring platforms like Logic Monitor, WANs, SANs, and DR technologies.
• Experience with Windows Server and related Microsoft technologies, including monitoring, troubleshooting, administration, and security hardening.
• Understanding of compute, virtualization, and networking technologies (Flex Pod, Cisco UCS, IBM Blade Center, VMware vSphere, Commvault).
• Experience with Linux system administration.
• Ability to support cloud infrastructure (storage, networking, servers, VMware) and object storage APIs such as S3.

Cloud & Hyperscalers (Nice to Have)

• Knowledge of GCP, Azure, or AWS.
• Associate- or Professional-level cloud certifications are a plus.

Education

Process & Soft Skills

• Fluency in German and English is required, with strong verbal and written communication skills.
• Basic understanding of AI and Generative AI technologies, with the ability to leverage AI-assisted tools to improve troubleshooting, documentation, operational efficiency, and customer support outcomes.
• Serve as the lead resource for delivery teams, acting as an escalation point and tracking project status.
• Ability to build and maintain strong relationships with internal and external stakeholders.
• Positive, proactive, and team‑oriented approach.
• Ability to deliver customer training through ad hoc knowledge transfer or structured demonstrations.
• Knowledge of ITIL processes (change, incident, problem, and configuration management).
• Understanding of outsourcing/managed services and the cloud industry.

Education

Typically requires a minimum of 8+ years of related experience with a bachelor’s degree or 6+ years and a master’s degree; or a PhD with relevant professionalexperience; or an equivalent combination of professional education/training and applicable work experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.