EMEA GSOC Program Lead - Security Operations

Control Risks; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

A global security services provider seeks operators and supervisors for its GSOC based in Dublin, Ireland. The role involves managing team recruitment, performance evaluation, and operational processes. Candidates should have a college degree or two years of relevant GSOC experience with strong skills in data analytics, technical writing, and customer needs assessment. This position ensures effective management of security operations and timely response to incidents.

Qualifications

• Experience in program management/supervisory/leadership capacity.
• Excellent document and technical writing skills.
• Solid verbal and written communication skills.

Responsibilities

• Responsible for recruitment and scheduling of staff.
• Conduct staff onboarding and training.
• Provide business reports per client requirements.
• Optimize operational processes and handle issues.
• Liaise with clients for timely issue resolution.

Skills

Data analytics and problem-solving

Technical writing

Customer needs identification

Global risk event monitoring

Education

College degree or 2 years GSOC experience

Tools

Office software

Job description

A global security services provider seeks operators and supervisors for its GSOC based in Dublin, Ireland. The role involves managing team recruitment, performance evaluation, and operational processes. Candidates should have a college degree or two years of relevant GSOC experience with strong skills in data analytics, technical writing, and customer needs assessment. This position ensures effective management of security operations and timely response to incidents.