Embedded GSOC- Program Specialist

Control Risks; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

A global security services provider seeks operators and supervisors for its GSOC based in Dublin, Ireland. The role involves managing team recruitment, performance evaluation, and operational processes. Candidates should have a college degree or two years of relevant GSOC experience with strong skills in data analytics, technical writing, and customer needs assessment. This position ensures effective management of security operations and timely response to incidents.

Qualifications

• Experience in program management/supervisory/leadership capacity.
• Excellent document and technical writing skills.
• Solid verbal and written communication skills.

Responsibilities

• Responsible for recruitment and scheduling of staff.
• Conduct staff onboarding and training.
• Provide business reports per client requirements.
• Optimize operational processes and handle issues.
• Liaise with clients for timely issue resolution.

Skills

Data analytics and problem-solving

Technical writing

Customer needs identification

Global risk event monitoring

Education

College degree or 2 years GSOC experience

Tools

Office software

Job description

The EMEA GSOC is a part of an integrated global structure with standardized processes and systems. The EMEA GSOC will have specific responsibility for:

(1) the active monitoring & tracking of the security operations status of Company sites, security alarms and global events with potential impact on its personnel, assets and reputation;

(2) the timely response, escalation and documentation of incidents and events;

(3) Site admin support for daily business needs;

(4) Data analysis support to enterprise teams.

GSOC primary function is to provide 24/7 monitoring, mitigating and escalating of any physical risk that could potentially put the organisation's people and assets in danger. The main objective of the team is to ensure any physical risks are identified, mitigated or escalated at the earliest time reducing any risk to the minimum. This RFP relates to the provision of qualified personnel to work as Operators and Supervisors in the GSOC in Dublin, Ireland.

RESPONSIBILITIES

• Responsible for team recruitment, scheduling, performance evaluation/management and other personnel management/ employee relations (i.e., absenteeism, disciplinary actions, turnover)
• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
• Provide regular & adhoc business reports per client requirements;
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
• Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
• Step in to support GSOC operations, as needed

QUALIFICATIONS

• College degree or above / or min. 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
• Proficient in using office software, with excellent document & technical writing skills;
• Proficiency with data analytics and problem-solving skills;
• Adapt at identifying and addressing customer needs
• Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, response and incident/emergency response protocols.
• Solid verbal and written communication skills