EMEA Billing Operations Lead & Customer Success

Kaseya; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Kaseya, a leading provider of AI-powered IT management and cybersecurity software, seeks a Billing Operations Team Lead to oversee the EMEA billing function. You will drive operational excellence, lead complex billing issues, and partner with Billing, Collections, Product, IT, and GTM teams to optimize the end-to-end customer experience.

With 3–5 years in billing operations and 1–2 years in people leadership, you will shape process improvements, analytics, and strategic initiatives across a

Qualifications

• Bachelor's degree in Business, Finance, Operations Management, Accounting, or related field.
• 3-5 years of experience in billing operations, financial operations, customer operations, or a related field.
• 1-2 years of experience leading, supervising, mentoring, or managing operational teams.

Responsibilities

• Oversee end-to-end billing operations across the EMEA region.
• Serve as escalation point for complex billing issues.
• Collaborate with Billing, Collections, Product, IT, and Go-To-Market teams.
• Lead process improvements to reduce friction and improve efficiency.
• Provide insights from metrics to leadership.

Skills

Billing operations

Cross-functional collaboration

Data analysis

Customer focus

Education

Bachelor's degree

Tools

Salesforce SFDC

NetSuite

Power BI

Tableau

ERP systems

Job description

Kaseya, a leading provider of AI-powered IT management and cybersecurity software, seeks a Billing Operations Team Lead to oversee the EMEA billing function. You will drive operational excellence, lead complex billing issues, and partner with Billing, Collections, Product, IT, and GTM teams to optimize the end-to-end customer experience.

With 3–5 years in billing operations and 1–2 years in people leadership, you will shape process improvements, analytics, and strategic initiatives across a