EAP Program Associate

Uniphar; The Municipal District of Greystones; On-site; EUR 35,000 - 52,000; Full time

Job summary

Uniphar in Ireland seeks a Program Associate to support the Program Manager and cross‑functional teams in the day‑to‑day operations of the Expanded Access Program. You will be a key client contact, coordinating onboarding, and ensuring program metrics stay on track.

You will work closely with quality, finance and legal teams, run weekly client calls, manage inquiries and monthly reporting, and assist with invoicing, while developing a career in pharmaceutical program management.

Qualifications

• Degree in life sciences or related field.
• Proficient with MS Office (PowerPoint, Excel, Word).
• Strong written and verbal communication; able to manage client communications.
• Desire to build a career in the pharmaceutical industry and learn program management basics.
• Combination of technical skills and behavioural attributes, with travel flexibility.

Responsibilities

• Maintain and update project plans to ensure on-time delivery.
• Coordinate client onboarding with QA, finance and legal teams before go-live.
• Organize weekly client calls, prepare agendas, minutes, and actions.
• Field day-to-day client queries and escalate as needed for timely responses.
• Track HCP inquiries, provide weekly client updates, and monitor monthly reports.
• Prepare monthly client reports and assist with end-of-month invoicing.
• Act as deputy for Program Manager during absences.

Skills

Communication skills

Teamwork

Willingness to learn

Education

Bachelor's degree in life sciences

Tools

MS Office

PowerPoint

Excel

Word

Job description

Role: A pivotal role within each Client EAP Program team, the role of Program Associate supports the Program Manager, Program Director and wider cross functional team with all aspects of the day to day functioning of the EAP Program. The Program associate will be a key point of contact for clients on a day to day basis and will interact regularly with the cross functional team to ensure all program metrics remain on track. This role provides the opportunities to learn the fundamentals of EAP Program management for individuals looking to progress into a Program Management role or develop their careers within the wider Uniphar Pharma business

Responsibilities:

• Maintaining and updating project plans and ensuring the Program is running to time and schedule
• Undertakes all aspects of Client onboarding administration liaising with colleagues in quality, finance and legal to ensure all activities are in place prior to program go live
• Organizes weekly client calls including working with the Program Manager to set clear meeting agendas, note taking and timely provision of minutes and actions to clients
• Supports with day to day client queries and escalates and follows up internally to ensure appropriate and timely answers are provided
• Works closely with the Program co-ordinator team to track and understand the status of HCP enquires, requests and orders. Is able to provide weekly updates to Clients during weekly meetings
• Tracking of all monthly reporting, inventory and maintains budget forecast for provision to clients
• Produces monthly reports for clients aside the Program Manager
• Supports client invoicing at end of month
• Deputizes for Program Manager in periods of absence or leave

Candidate Requirements

• Educated to degree level ideally in a life sciences discipline
• Competent with Microsoft Office and able to easily navigate Power point, Excel and Word
• Good written and communication skills and capable of independently managing straight forward communications with clients
• A desire to build a career within the Pharmaceutical industry and a keenness to learn the basis of the interesting yet sometimes complex world of Expanded Access
• These should be a mix of technical skills (i.e. specific skills required to succeed) and behavioural skills (i.e. communication, attitude etc.)
• Must be able to undertake reasonable levels of travel to satisfy internal requirements and client requirements

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.