Reversal Associate Manager

Bvlgari; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

Bulgari, Dublin distribution centre, seeks a Reversal Associate Manager to oversee reverse logistics and stock flows across watches and jewellery. You will manage returns, buybacks, and serial queries while ensuring quality and system integrity in SAP and WMS.

Lead a team, coordinate daily workloads, and partner with Supply planning and QA to meet inventory targets and drive continuous improvements in procedures and governance.

Qualifications

• Experience in reverse logistics and warehouse operations.

Responsibilities

• Oversee reverse logistics activities including returns, buybacks and consignments.
• Lead stock movements and ensure inventory accuracy across SAP and WMS.
• Coordinate daily workloads and align with planning and QA teams.

Skills

Operations

Inventory Control

WMS

Safety Regulations

Excel

SAP

Power BI

Data Entry

SOP Adherence

Leadership

Communication

Problem-Solving

Organizational Skills

Attention to Detail

Teamwork

Adaptability

Accountability

Tools

SAP

WMS

Power BI

Excel

Job description

Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector.

Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.

Our people: We develop our people on both hard and soft skills; we offer training and support internal mobility.

We employ over 170 people in Dublin within our Global Supply Chain Operation. We are looking for a Reversal Manager to manage our reversal operation at our Global distribution centre based in Horizon Logistics Park Dublin.

Role Overview

The Reversal area is responsible for managing returned, non-standard, and exception stock flows across watches, jewellery, and related operations. The work combines operational processing, stock control, system transactions, quality checks, documentation, and team coordination. We are looking for a Reversal Associate Manager for our reversal operation at our Global distribution centre based in Horizon logistics park.

Key Responsibilities:

Reverse Logistics & Product Flows

Oversee a wide range of specialized inbound and exception flows, ensuring rigorous conformity and quality standards:

• Returns (JWA, Boutique Sales, and E-Commerce)
• Buybacks and Consignments
• Serial number queries and Virtual Returns
• Product flows between distribution centre and manufacturing sites

Operational & Quality Control

Drive daily operational excellence, conformity checks while supporting business requirements.

• Executing system postings including Posting Goods Receipt (PGR) and Posting Goods Issue (PGI)

Stock & Warehouse Management

Ensure inventory accuracy and smooth physical-to-system movements across the facility:

• Overseeing picking/packing reversals, good receipt and releases for QC, polishing, or repair
• Managing stock movements to internal or external repair partners
• Directing physical stock counts and ensuring business inventory targets are achieved.
• Handling system movements including block/unblock stock, SAP code changes, location changes, and stock type changes
• Lead stock investigation and root cause analysis.

Systems, Transactions & Data Integrity

Ensure seamless systems execution within SAP and WMS to clear operational bottlenecks:

• Resolving complex order errors, order creation roadblocks, and partial-cancellation mismatches
• Managing the quality tracker and responding to queries from manufacturing sites (Valenza, Neuchâtel)
• Overseeing inventory alignment across SAP and WMS, melting/transformation flows (BB).
• Overseeing the delivery of inventory alignment between SAP-S4 and WMS (Snapshot) to ensure system integrity is maintained.

Documentation, Governance & Continuous Improvement

Maintain operational compliance and robust audit trails:

• Developing and maintaining standard operating procedures (SOPs), work instructions (WIs), and reversal area documentation
• Supporting major technological / operational initiatives.

Team Leadership, Coordination & Stakeholder Engagement

Foster a collaborative, cross-functional working environment:

• Coordinating daily team workloads
• Leading morning meetings with Reversal team and manage weekly priorities with Supply planning and rework team (QA and Polishing).
• Acting as the primary point of contact for reverse logistics and business-wide queries regarding reversal operations
• Work with key business stakeholders to ensure alignment on priority business needs, supporting the correct allocation of resources during busy period.
• Align with Key business stakeholders to ensure all Buy Back campaigns are closed off
• Supporting company-wide initiatives, roadshows, and similar events
• Leading the Reversal training plan to ensure business continuity.

Safety

• Lead a safe working environment.
• Developing and maintaining all safety documentation, such as risk assessments, incident / accident reporting.
• Experience in Risk Assessments mgmt. to ensure all processes are controlled.
• Support the Good Save Program.
• Support all safety initiatives, concerns within the Reversal area.
• Support all safety meetings when required.

Skills Associated

Hard Skills

• Operations: Proven experience in receiving, put-away, picking, packing, shipping.
• Inventory Control: Proven Experience of inventory management principles, including cycle counting and stock rotation.
• Warehouse Management Systems (WMS): Proven experience with WMS software for tracking inventory and managing orders.
• Safety Regulations: Understanding of OSHA guidelines and best practices for warehouse safety.
• Computer Skills: Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PP) for reporting and communication.
• System Skills: Experience in SAP, WMS systems, POWER BI
• Data Entry: Accurate data entry skills for recording inventory movements and order details.
• Process Adherence: Ability to follow and enforce standard operating procedures (SOPs).

Soft Skills

• Leadership & Supervision: Ability to lead, motivate, and direct a team of logistics associates effectively.
• Communication: Strong communicator, clear verbal and written communication skills for instructing staff, supporting team meetings and reporting to management.
• Problem-Solving: Capability to quickly identify and resolve operational issues or conflicts.
• Organizational Skills: Strong ability to prioritize tasks, manage time, and maintain an organized workspace.
• Attention to Detail: Meticulous in ensuring accuracy in inventory, order fulfilment, and documentation.
• Teamwork: Ability to foster a collaborative and positive team environment.
• Adaptability: Flexibility to adjust to changing priorities and workflow demands.
• Accountability: Strong sense of responsibility for team performance and operational outcomes.