Duty Manager- Wards Team

Aramark Ireland; Galway; On-site; EUR 22,000 - 33,000; Full time

Benefits offered by this job

Meals provided

Uniform and shoes provided

Sick pay

Job summary

Aramark Ireland is seeking a Duty Manager for University Hospital Galway to lead the patient food service team and ensure high standards of hospitality and safety. You will supervise daily operations, support SOP implementation, and enhance the patient dining experience within a hospital setting.

The role requires Garda Vetting, a strong background in hospitality or catering, and outstanding customer service and time management skills. Evening shifts and weekend planning are part of the schedule.

Qualifications

• Previous experience in a similar role or supervising in a fast-paced catering business.
• Strong background in hospitality or catering.
• Knowledge of Food Hygiene including HACCP.
• Garda Vetting is a requirement for this role.
• Excellent customer service and time management skills.

Responsibilities

• Support and supervise the delivery of Patient Food Services across the hospital.
• Ensure continuous improvement of the patient experience through service delivery.
• Respond to customer feedback and implement timely corrective actions.
• Support implementation of SOPs for all aspects of service.
• Monitor compliance with food safety policies and legislation.
• Provide timely, constructive feedback to direct reports and train staff on SOPs and best practices.
• Follow instructions from the Wards Manager.

Skills

Customer service

Time management

Hospitality

Garda Vetting

Job description

As a Duty Manager within our team here at University Hospital Galway, you will be helping us to deliver our catering services to those requiring the hospital's facilities. This is a very rewarding position for the right candidate, delivering not only meals but also a positive and engaging service to patients. Our interactions contribute hugely to the experience of those using the hospital services, and we aim to improve each service user's day through our interactions.

Are you a friendly and motivated person who might like to join our catering team here at University Hospital Galway? And would you like a job offering evenings off and only working every third weekend? We are looking for energetic and focused people to join our dynamic team.

What we are looking for from you:

• To support and supervise the delivery of Patient Food Services across the hospital
• Ensuring that our teams strive to improve the experience of all patients where they require our services
• Responding efficiently and accurately to customer feedback regarding products & services and ensuring prompt corrective actions are put in place where required.
• Supporting SOP implementation is in place for all aspects of service
• Monitoring compliance as per Company food safety policies and procedures and legislative requirements
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally
• Training employees on SOP's and best practices in customer service.
• To follow all reasonable instructions from the Wards Manager

What we are offering you:

• Competitive hourly rate with time and a third on Sundays, and Bank Holidays Pay
• Working one in three weekends with evenings off
• Meals provided while at work
• Uniform and shoes provided
• Advancement opportunities are available for employees who would like to build a career with us
• Training given and additional training opportunities offered
• Sick pay
• Company pension scheme available

You must have:

• Previous experience in a similar role or supervising in a fast-paced catering business.
• An interest in people and the drive to deliver exceptional service
• A Strong background in hospitality or catering is essential.
• Excellent customer service & time management skills.
• Knowledge of Food Hygiene including HACCP.
• A problem-solving mind and solutions-orientated approach with a flexible can-do attitude.
• Garda Vetting is a requirement for this role