Duty Manager | Luxury Hospitality Property | Wicklow

Noel Group; Wicklow; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Salary package

Pension contribution

Complimentary meals during shifts

Health benefits

Employee recognition programmes

Training and career development

Internal promotion prospects

Staff discounts

Job summary

Noel Group in Wicklow is seeking a Duty Manager to oversee daily hotel operations and drive service excellence. The role focuses on delivering high-quality guest experiences, supervising teams, and maintaining standards across departments in a luxury hospitality setting.

The successful candidate will bring at least 2 years of supervisory hospitality experience, strong leadership and communication skills, and a hands-on, flexible approach to day-to-day hotel operations.

Qualifications

• Minimum 2 years' experience in a management or supervisory hospitality role.
• Experience in a 4-star or 5-star hotel environment preferred.
• Excellent leadership, communication, and organisational skills.
• Strong focus on guest satisfaction and service excellence.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• Hands-on and flexible approach to hotel operations.
• Excellent problem-solving and relationship-building skills.

Responsibilities

• Support the smooth and efficient operation of all hotel departments
• Ensure exceptional guest service standards are maintained at all times
• Act as a key point of contact for guests, handling enquiries and resolving issues professionally
• Assist with guest feedback management and service recovery where required
• Work closely with department managers to maintain operational excellence
• Support and motivate teams to deliver outstanding guest experiences
• Ensure hotel standards relating to service, presentation, safety, and security are upheld
• Assist with daily operational procedures and end-of-day checks across departments

Skills

Leadership

Communication

Organisational skills

Guest service

Problem solving

Job description

An exciting opportunity has become available for an experienced Duty Manager to join a leading luxury hospitality property in Wicklow. This is an excellent opportunity for an ambitious hospitality professional to further develop their career within a high-quality guest-focused environment. The successful candidate will play a key role in overseeing daily hotel operations and ensuring exceptional service standards are consistently delivered.

Key Responsibilities

• Support the smooth and efficient operation of all hotel departments
• Ensure exceptional guest service standards are maintained at all times
• Act as a key point of contact for guests, handling enquiries and resolving issues professionally
• Assist with guest feedback management and service recovery where required
• Work closely with department managers to maintain operational excellence
• Support and motivate teams to deliver outstanding guest experiences
• Ensure hotel standards relating to service, presentation, safety, and security are upheld
• Assist with daily operational procedures and end-of-day checks across departments

About You

• Minimum 2 years' experience in a management or supervisory hospitality role
• Previous experience within a 4-star or 5-star hotel environment preferred
• Excellent leadership, communication, and organisational skills
• Strong focus on guest satisfaction and service excellence
• Ability to remain calm and make effective decisions in a fast-paced environment
• Hands-on and flexible approach to hotel operations
• Excellent problem-solving and relationship-building skills

What's on Offer

• Competitive salary package
• Pension contribution
• Complimentary meals during shifts
• Health and wellness benefits
• Employee recognition programmes
• Training and career development opportunities
• Internal promotion prospects
• Supportive and professional working environment
• Staff discounts and additional hospitality benefits

Why Apply?

This position offers an excellent opportunity to join a highly regarded hospitality operation where service excellence, teamwork, and employee development are at the heart of the business. The successful candidate will gain exposure to all aspects of hotel operations while building a long-term career within a respected organisation.