Duty Manager

The Rose Hotel; Tralee; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

All year round employment

Provided with uniform

Provided with training on the job

Employee Assistance Program

Use of hotel gym at designated times

Bike to work scheme

Job summary

The Rose Hotel in Tralee, Co. Kerry, invites applications for a Duty Manager to lead shifts, oversee hotel operations, and ensure consistent quality across bar, dining and event services.

You will work with the Operations Manager and General Manager, supporting colleagues, managing guest expectations, and ensuring safety and smooth service across departments.

Qualifications

• Requires ability to anticipate guest needs and proactively manage expectations.
• Experience in managing duty shifts and maintaining service quality.
• Experience collaborating with Sales & Events for room setups.
• Capable of handling emergencies following hotel procedures.
• Willingness to assist across departments and supervise teams.

Responsibilities

• Oversee hotel operations during duty shifts to ensure quality standards.
• Promote a professional and hospitable image to guests and assist with needs.
• Coordinate bar and restaurant service across shifts (morning, lunch, evening).
• Work with Sales & Events to ensure meeting rooms are set up per requirements.
• Assist in training and inducting new staff and maintain security of hotel assets.

Skills

Hospitality

Bar Service

Food Service Skills

Menu/Product Knowledge

Supervisory Skills

Job description

Duty Manager

The Rose Hotel is now seeking a Duty Manager to consistently deliver The Rose Hotel's product and service standards, ensuring the smooth and professional running of the operation. Responsible to the Operations Manager and ultimately to the General Manager.

Main duties of the role:

1. To carry out Duty Management shifts by overseeing the operations of the hotel and ensuring that quality and standards are being met consistently.

2. To work as part of the management team and to assist colleagues where necessary.

3. To ensure the smooth running of bar food service/restaurant service when you are on duty, this will include morning, lunch, afternoon, and evening.

4. To promote a professional and hospitable image to the guest and give full co-operation to any guest requiring assistance with a prompt, caring and helpful attitude.

5. To give full co-operation to any colleague requiring assistance in a prompt and helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs.

6. To anticipate guest needs, and proactively manage their expectations.

7. To ensure prompt resolution of customers issues

8. To work closely with the Sales & Events Co-ordinator who books the meeting rooms, to ensure that the rooms are set up to the specified requirement.

9. To maintain regular and efficient communication relating to your shift and to attend all hotel meetings as required.

10. To assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.

11. To assist in the training and induction of new staff in the bar/restaurant/banqueting departments in conjunction with the Heads of Department.

12. To ensure the security of the hotel, stocks, and keys at all times whilst on duty.

13. To take on supervisory responsibilities in specific departments as required.

14. To assist the Operations Manager in complying with legal obligations in relation to Health & Safety, Fire Safety and to ensure that risk assessments are carried out and reviewed regularly.

15. To identify and report maintenance requirements/hazards in the workplace.

16. To assume responsibility whilst on duty for any emergency situations in line with set down procedures.

17. To undertake any other projects/tasks as set by the General Manager/Operations Manager and attend any training as required.

About the role

Are you someone who is looking for a Duty Manager role in which you will get experience in all areas of the hotel? Do you maybe have previous food and beverage experience as a Supervisor and looking for the next move in your career?

The role involves the following:

You will carry out Duty Management shifts, overseeing hotel operations and ensuring quality standards are met. This includes ensuring the smooth running of bar and restaurant services during morning, lunch, and evening shifts.

Your role will involve working in assisting all departments

The role is a full time being rostered for 45 hours a week. We are open all year round and are a busy food, function and meeting room venue. Our business varies from weddings, functions, conferences, daily bar food, lunches, dinners and tours.

We are looking for a candidate who has previous experience as a Duty Manager in a busy environment. Must have food and beverage experience and must be hands on -therefore must be able to assist in a number of the departments when requested.

Must be able to work a variety of different shifts - early/late/mid/split and late function shift

Benefits of working in The Rose Hotel

• All year round employment

• Provided with uniform

• Provided with training on the job

• Employee Assistance Program

• Use of hotel gym at designated times

• Bike to work scheme

About the company

We are The Rose Hotel, a four-star, family-run hotel in the heart of Tralee, Co. Kerry. With 161 bedrooms, restaurants, bars, spa, gym and function facilities, we offer a warm, welcoming environment and exceptional hospitality. We combine comfort, quality service and genuine care to deliver memorable experiences for every guest. Join us if you want to be part of a hotel team where tradition, professionalism and hospitality matter.

Required Criteria

• Ability to anticipate guest needs and proactively manage expectations.
• Skill in ensuring prompt resolution of customer issues.
• Experience working with Sales & Events to ensure meeting rooms are set up to requirement.
• Capability to assume responsibility for emergency situations in line with procedures.
• Flexibility to assist colleagues and work across different areas of the hotel.
• Willingness to take on supervisory responsibilities in specific departments as required.

Desired Criteria

• To worked with Alkimii previously
• To have experience of a very busy environment in food and beverage

Skills you'll need

• Hospitality
• Bar Service
• Food Service Skills
• Menu/Product Knowledge
• Supervisory Skills