Duty Manager

The Johnstown Estate; Dundrum; On-site; EUR 42,000 - 60,000; Full time

Job summary

The Johnstown Estate is seeking an experienced Duty Manager to join our team. Reporting to the Operations Manager, you will oversee all aspects of daily hotel operations in a fast-paced 4/5-star property, ensuring service excellence and guest satisfaction.

You will lead a strong team, drive SOPs, and collaborate with department heads to optimize profitability and guest experience. Flexibility with hours is essential in this role.

Qualifications

• Previous experience in a similar role in a 4/5-star property.
• Excellent customer-focused manner at all times.
• Proactive positive attitude with strong strategic thinking skills.
• Ability to communicate effectively at all levels; flexible working hours.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Lead and motivate departmental managers and teams.
• Ensure service excellence in Food & Beverage, conference and front of house.
• Monitor SOP implementation and drive guest satisfaction.
• Collaborate with management to optimize profits and sales.
• Liaise with departments to ensure seamless operations and problem solving.

Skills

People management

Operations management

F&B operations

Staff leadership

MS Office

Tools

MS Office

Job description

About Us

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Purpose of the Role

Experienced and motivated Duty Manager to join our team. Reporting to the Operations Manager will primarily be responsible for all aspects of the day-to-day operation of the estate. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property. We are seeking an experienced Duty Manager with strong management skills and people management skills. Responsible for all aspects of the Hotel Operations including Food and Beverage Outlets and Conference and Banqueting Department. Ensuring that all areas of the Hotel meet with the hotel's standards of quality and service. To work with the Management team to optimize profits and increase sales, promote new and diverse business.

Responsibilities of the Role

• Hands on experience in hotel operations, specifically, Food & Beverage; Conference & Banqueting and Front of House
• Fully responsible for all aspects of smooth operations in all departments.
• Support each department manager.
• Ensure the premises are in operative condition and able to receive and serve guests with service excellence.
• Conduct regular operations team meetings with all HOD's daily / weekly to discuss routine operational matters, sales targets, guest reviews and action taken for service recovery and also any staff issues.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Ensure a professional, friendly and courteous service to all guests
• To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
• To liaise with and assist in departments as required
• Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc)
• Monitor the co-ordination between departments for smooth and efficient operations.
• Identifying staff learning needs and assisting with development.
• Excellent attention to detail and high level of commercial and financial knowledge.
• Passionate about standards and provision of excellence in hospitality
• Ability to lead and motivate a strong team of Departmental Managers and drive inclusiveness throughout the organisation
• Strong personality and ability to promote a fun through work ethos
• Ability to apply a common-sense approach to problem solving and foresight to anticipate and prevent problems developing
• Ability to communicate at all levels
• Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation

Requirements

• Previous experience in a similar role in a 4/5-star property
• Excellent customer focused manner at all times
• Proactive positive attitude and must possess strong strategic thinking skills
• The ability to communicate effectively at all levels
• A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
• Flexibility with working hours is essential
• Strong PC Skills/MS Office