Dublin-Based Multi-Site Soft Services Coordinator

Mitie; Dublin; Presencial; EUR 36.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days annual leave

Virtual GP service

Employee Assistance Programme (EAP)

Mi Recognition

Referral scheme

Long service awards

Mi Deals

Life assurance

Learning & development

Descripción de la vacante

Mitie Ireland is seeking a Soft Services Co-Ordinator to manage day-to-day soft services across a large site portfolio in the Republic of Ireland. You will act as the main liaison between clients, suppliers and internal teams, handling quotations, purchase orders and service delivery from start to finish.

The role emphasizes strong communication, cost awareness and adherence to client processes, with responsibilities spanning reporting, access control and performance reviews to ensure high

Formación

• Experience in facilities management, contract support, administration, or a similar coordination role.
• Experience managing client and supplier relationships.
• Strong organisational, communication and administrative skills.
• Proficient in Microsoft Office applications.
• Experience working within a facilities management environment.
• Knowledge of purchase order, quotation and contractor management processes.

Responsabilidades

• Coordinate and oversee soft services operations across approximately 180 client sites throughout the Republic of Ireland.
• Act as the primary point of contact between clients, suppliers, helpdesk teams and internal stakeholders, ensuring effective communication and issue resolution.
• Review, process and manage supplier quotations, ensuring they are accurately submitted for client approval.
• Monitor and track service requests from quotation stage through to completion, ensuring works are delivered within agreed timescales and service levels.
• Manage client queries, supplier requests and service escalations, investigating issues and driving resolutions where required.
• Raise and manage purchase orders for both planned and reactive works, ensuring costs align with approved quotations and budgets.
• Monitor expenditure, maintain accurate financial records and support cost control across the contract.
• Prepare and distribute reports, progress updates and service information to clients and internal stakeholders.
• Facilitate meetings and calls with clients, suppliers and operational teams to review performance, progress and ongoing requirements.
• Manage contractor and supplier access requests through the client Visitor System, ensuring compliance with security and site access procedures.
• Maintain accurate records of supplier personnel, processing new access requests and removing inactive users as required.
• Support the successful delivery of soft services by identifying operational improvements and ensuring high standards of customer service and compliance.

Conocimientos

Communication

Stakeholder management

Organisational skills

Problem solving

Time management

Customer-focused approach

Herramientas

Microsoft Office

Descripción del empleo

Mitie Ireland is seeking a Soft Services Co-Ordinator to manage day-to-day soft services across a large site portfolio in the Republic of Ireland. You will act as the main liaison between clients, suppliers and internal teams, handling quotations, purchase orders and service delivery from start to finish.

The role emphasizes strong communication, cost awareness and adherence to client processes, with responsibilities spanning reporting, access control and performance reviews to ensure high