Donor Outreach Telemarketer - Dublin

Concern Worldwide; Leinster; On-site; EUR 24,000 - 26,000; Full time

Job summary

Concern Worldwide is seeking a Telemarketer to join our Telemarketing department in Dublin 2. The role is full‑time on a 12‑month fixed-term contract, based in the office with a 35‑hour week (Mon-Fri, 10:00–18:00).

You will support the Public Affairs Department by contacting donors for cash/regular giving and non‑financial support. Key tasks include completing campaigns, achieving KPIs, maintaining CRM data, and working with the Telemarketing Manager and Team Leader.

Qualifications

• English fluency is essential.
• 6–12 months telesales and/or customer service experience, preferably in a contact centre or telesales role.
• Experience working to and exceeding targets.
• Excellent interpersonal and communication skills with ability to work in a team.
• Strong planning and organisational skills with willingness to engage in training and feedback.
• Good IT skills and ability to analyse information.

Responsibilities

• Complete telemarketing campaigns and achieve KPIs.
• Contact existing donors or prospects by phone as part of campaigns.
• Ensure calls align with Concern procedures and capture data in CRM.
• Maintain professional, courteous donor interactions and comply with training.
• Attend campaign briefings and training and participate actively.
• Undertake tasks as directed by Telemarketing Manager and Team Leader.

Skills

Telemarketing experience

Customer service

Target-driven

Excellent communication

Teamwork

Tools

CRM systems

MS Office

Job description

Concern Worldwide is seeking a Telemarketer to join our Telemarketing department in Dublin 2. The role is full‑time on a 12‑month fixed-term contract, based in the office with a 35‑hour week (Mon-Fri, 10:00–18:00).

You will support the Public Affairs Department by contacting donors for cash/regular giving and non‑financial support. Key tasks include completing campaigns, achieving KPIs, maintaining CRM data, and working with the Telemarketing Manager and Team Leader.