Telemarketer

Concern Worldwide; Leinster; On-site; EUR 24,000 - 26,000; Full time

Job summary

Concern Worldwide is seeking a Telemarketer to join our Telemarketing department in Dublin 2. The role is full‑time on a 12‑month fixed-term contract, based in the office with a 35‑hour week (Mon-Fri, 10:00–18:00).

You will support the Public Affairs Department by contacting donors for cash/regular giving and non‑financial support. Key tasks include completing campaigns, achieving KPIs, maintaining CRM data, and working with the Telemarketing Manager and Team Leader.

Qualifications

• English fluency is essential.
• 6–12 months telesales and/or customer service experience, preferably in a contact centre or telesales role.
• Experience working to and exceeding targets.
• Excellent interpersonal and communication skills with ability to work in a team.
• Strong planning and organisational skills with willingness to engage in training and feedback.
• Good IT skills and ability to analyse information.

Responsibilities

• Complete telemarketing campaigns and achieve KPIs.
• Contact existing donors or prospects by phone as part of campaigns.
• Ensure calls align with Concern procedures and capture data in CRM.
• Maintain professional, courteous donor interactions and comply with training.
• Attend campaign briefings and training and participate actively.
• Undertake tasks as directed by Telemarketing Manager and Team Leader.

Skills

Telemarketing experience

Customer service

Target-driven

Excellent communication

Teamwork

Tools

CRM systems

MS Office

Job description

Our vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. We believe that no-one should have to live in fear that they won't have a home to sleep in or enough food to feed their children. For over 50 years we have been working with the world’s poorest people towards this goal.

Today we are a team of over 4,400 highly skilled and dedicated professionals from 50 countries who share an exceptional depth and diversity of experience. We want committed, values driven staff to join our HQ team and are currently looking for a Telemarketer to be part of our Telemarketing department.

Concern offers in‑house management and leadership courses and tailored organisation‑wide learning opportunities both in‑person and online. We are committed to providing our staff with the skills needed to excel in their jobs. All employees are required to undertake training in equality, diversity and inclusion; the Code of Conduct; and safeguarding, along with any other training required for the role.

Our culture is values driven and friendly. A global engagement survey conducted in 2022, responded to by 3,577 of our staff, showed that 89% of our staff would happily recommend Concern as a great place to work and 94% are proud to tell people that they work for Concern.

Title: Telemarketer

Location: Our office is located in Dublin 2 and the role will be in the office full‑time.

Terms: 12‑month Fixed Term Contract / GB2 ($27,342 - $30,380)

Reports to: You will report to the Telemarketing Manager and Team Leader and work closely with colleagues in the Direct Marketing Executives, Donor Care team, and Fundraising Systems Team and wider Concern teams.

Work Schedule: Monday to Friday, from 10 AM to 6 PM.

Total Hours: 35 hours per week.

Work Environment: This role requires being in the office full‑time.

The job:

This role involves supporting the Public Affairs Department on different projects, by contacting donors in relation to

cash/regular giving donations and non‑financial support

If you join us, this is what you will be doing:

• To complete Telemarketing campaigns and reach key performance indicators

General Campaign Tasks:

• Contacting existing donors or prospects by telephone as part of a Marketing Campaign.
• To ensure that all calls made are in line with the procedures of Concern
• To achieve productivity and ensure key performance indicators are met.
• To ensure accurate and complete information is captured in CRM systems.
• Attend campaign briefing and training and participate actively within the training environment.
• Maintain a professional and courteous manner when interacting with donors
• Undertake specific tasks and projects as directed by the Telemarketing Project Manager.

Additional duties as and when required

Essential:

• English fluency.
• Some fundraising experience
• Min 6-12 months telesales & customer service experience preferably in a contact centre or telesales role.
• Previous experience of working to and exceeding targets.
• Excellent interpersonal and communication skills with the ability to work in a team.
• Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management.
• Strong negotiation and objection handling skills.
• Good IT skills with knowledge of MS Office, in‑house databases, the Internet and able to analyse information.
• Friendly and professional telephone manner.

Desirable:

• Interest/Experience in international development.

You will report to the Telemarketing Manager and Team Leader and work closely with colleagues in the Direct Marketing Executives, Donor Care team, and Fundraising Systems Team and wider Concern teams.

We encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio‑economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation. You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy