Director, Operations Resiliency & Platform Reliability

Mastercard Inc.; Blackrock; On-site; EUR 150,000 - 210,000; Full time

Job summary

Mastercard Inc. seeks a Director, Operations & Resiliency Lead to transform platform stability, resiliency, and risk management across its global technology landscape.

The role provides centralized governance for incidents, change control, risk oversight, security remediation, and third-party risk management. The candidate will drive a proactive, risk-based approach to operational excellence, embedding resiliency and strong controls while accelerating automation and standardization across

Qualifications

• 10+ years of experience in technology operations, site reliability engineering, operational risk, controls, governance, or related leadership roles.
• Proven experience leading resiliency, incident management, change governance, and risk management programs at scale.
• Strong understanding of operational risk frameworks, controls, security governance, and production operations.
• Ability to influence and drive alignment across engineering, product, operations, and business stakeholders.
• Strong executive communication, leadership, and stakeholder management skills.

Responsibilities

• Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability.
• Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions.
• Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes.
• Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities.
• Manage third-party operational risk across critical vendors and service providers.
• Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline.
• Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk.
• Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.

Skills

Site Reliability Engineering

Operational risk management

Incident management

Executive communication

Stakeholder management

Job description

Mastercard Inc. seeks a Director, Operations & Resiliency Lead to transform platform stability, resiliency, and risk management across its global technology landscape.

The role provides centralized governance for incidents, change control, risk oversight, security remediation, and third-party risk management. The candidate will drive a proactive, risk-based approach to operational excellence, embedding resiliency and strong controls while accelerating automation and standardization across