Director of Global Operations & Resiliency

Mastercard Inc.; Bray; On-site; EUR 150,000 - 190,000; Full time

Job summary

Mastercard Inc. seeks a Director, Operations & Resiliency Lead to transform platform stability, operational resiliency, and risk governance across our global technology landscape.

This role provides centralized leadership for incidents, change control, risk and third-party risk management. The successful candidate will drive a proactive, risk-based approach to operational excellence, embedding resiliency and strong controls across engineering and operations while accelerating continuous

Qualifications

• 10+ years of experience in technology operations, site reliability engineering, operational risk, controls, governance, or related leadership roles.
• Experience leading resiliency, incident management, change governance, and risk management at scale.
• Strong understanding of operational risk frameworks, controls, security governance, and production operations.
• Ability to influence and drive alignment across engineering, product, operations, and business stakeholders.
• Strong executive communication, leadership, and stakeholder management skills.

Responsibilities

• Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability.
• Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions.
• Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes.
• Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities.
• Manage third-party operational risk across critical vendors and service providers.
• Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline.
• Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk.
• Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.

Job description

Mastercard Inc. seeks a Director, Operations & Resiliency Lead to transform platform stability, operational resiliency, and risk governance across our global technology landscape.

This role provides centralized leadership for incidents, change control, risk and third-party risk management. The successful candidate will drive a proactive, risk-based approach to operational excellence, embedding resiliency and strong controls across engineering and operations while accelerating continuous