Director, Global Operations & Resilience

Mastercard Inc.; Dunboyne; On-site; EUR 180,000 - 240,000; Full time

Job summary

Mastercard Inc. is seeking a Director - Operations & Resiliency Lead to transform platform stability, operational resiliency, and risk management across the global technology landscape.

You will provide centralized leadership for governance, incident management, change control, risk oversight, security remediation, and third-party risk management. The role requires proactive, risk-based leadership to embed resiliency and strong controls across engineering and operations, while driving

Qualifications

• 10+ years of experience in technology operations, site reliability engineering, operational risk, controls, governance, or related leadership roles.
• Proven experience leading resiliency, incident management, change governance, and risk management programs at scale.
• Strong understanding of operational risk frameworks, controls, security governance, and production operations.
• Ability to influence and drive alignment across engineering, product, operations, and business stakeholders.
• Strong executive communication, leadership, and stakeholder management skills.

Responsibilities

• Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability.
• Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions.
• Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes.
• Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities.
• Manage third-party operational risk across critical vendors and service providers.
• Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline.
• Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk.
• Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.]
• COMPANY NAME: Mastercard Inc.KEY POINTS: Define resiliency strategy, incident governance, change governance, risk and controls, third-party risk, SRE governance, automation, executive reporting

Skills

Operations leadership

Site Reliability Engineering

Operational risk management

Change governance

Executive stakeholder management

Job description

Mastercard Inc. is seeking a Director - Operations & Resiliency Lead to transform platform stability, operational resiliency, and risk management across the global technology landscape.

You will provide centralized leadership for governance, incident management, change control, risk oversight, security remediation, and third-party risk management. The role requires proactive, risk-based leadership to embed resiliency and strong controls across engineering and operations, while driving