Director of Operations & Resiliency (Platform Reliability)

Mastercard Inc.; Donabate; On-site; EUR 180,000 - 230,000; Full time

Job summary

Mastercard Inc. in Ireland seeks a Director, Operations & Resiliency Lead to transform platform stability, resiliency, and risk management across our global technology landscape.

This role provides centralized leadership for governance, incident management, change control, risk and third‑party risk management. You will drive a proactive, risk-based approach to operational excellence, embedding resiliency, reliability, and strong controls across engineering and operations while accelerating

Qualifications

• 10+ years of experience in technology operations, site reliability engineering, operational risk, controls, governance, or related leadership roles.
• Proven experience leading resiliency, incident management, change governance, and risk management programs at scale.
• Strong understanding of operational risk frameworks, controls, security governance, and production operations.
• Ability to influence and drive alignment across engineering, product, operations, and business stakeholders.
• Strong executive communication, leadership, and stakeholder management skills.

Responsibilities

• Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability.
• Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions.
• Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes.
• Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities.
• Manage third-party operational risk across critical vendors and service providers.
• Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline.
• Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk.
• Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.

Skills

Executive leadership

Stakeholder management

Executive communication

Risk management

Job description

Mastercard Inc. in Ireland seeks a Director, Operations & Resiliency Lead to transform platform stability, resiliency, and risk management across our global technology landscape.

This role provides centralized leadership for governance, incident management, change control, risk and third‑party risk management. You will drive a proactive, risk-based approach to operational excellence, embedding resiliency, reliability, and strong controls across engineering and operations while accelerating