Director of Global Operations & Resiliency

Mastercard Inc.; Celbridge; On-site; EUR 150,000 - 190,000; Full time

Job summary

Mastercard Inc. in Ireland seeks a Director, Operations & Resiliency Lead to transform platform stability, resiliency, and risk management across its global technology landscape.

This role provides centralized leadership for governance of incidents, change, and third-party risk, with a strong focus on controls and security remediation. The successful candidate will drive a proactive, risk-based approach to operational excellence, embedding resiliency and reliable processes across engineering and

Qualifications

• 10+ years in technology operations or reliability leadership.
• Experience with resiliency, incident management, and change governance at scale.
• Strong knowledge of operational risk frameworks and security governance.
• Ability to influence across engineering, product, operations, and business.

Responsibilities

• Define and execute the operational resiliency strategy, identifying systemic risks and control gaps.
• Establish and maintain a centralized governance model for incidents, tracking remediation actions.
• Own enterprise-wide change management governance, driving risk assessment and approval of production changes.
• Lead operational risk and controls programs, including oversight of vulnerabilities, audits, and remediation.
• Manage third-party operational risk across critical vendors and service providers.
• Lead SRE and governance functions to improve availability, recovery readiness, and discipline.
• Drive automation, standardization, and process improvements to enhance efficiency and reduce risk.
• Develop executive reporting on health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.

Skills

Strategic leadership

Incident management

Change governance

Operational risk

Executive communication

Stakeholder management

Job description

Mastercard Inc. in Ireland seeks a Director, Operations & Resiliency Lead to transform platform stability, resiliency, and risk management across its global technology landscape.

This role provides centralized leadership for governance of incidents, change, and third-party risk, with a strong focus on controls and security remediation. The successful candidate will drive a proactive, risk-based approach to operational excellence, embedding resiliency and reliable processes across engineering and