Director, AI-Driven HR Service Delivery Systems

McKesson Medical-Surgical Inc.; Cork; On-site; EUR 83,000 - 138,000; Full time

Job summary

McKesson is seeking an experienced Director HR Service Delivery Systems to lead the strategy and operations of HR service delivery platforms, including ServiceNow, from a business perspective. This role ensures the platforms deliver measurable business value and an exceptional employee experience.

You will align HR workflows with business objectives, own governance and roadmaps, and collaborate with HR, technology, COEs, and stakeholders to deliver scalable, adoption-ready solutions.

Qualifications

• Degree or equivalent and typically minimum 10 years of relevant experience.
• Preferred: Direct ServiceNow HR Service Delivery (HRSD) experience.
• Previous experience in a shared services operations environment.
• Technology fluency, including automation and AI.
• Communication – written and verbal.
• Attention to detail.
• Project management.
• Relationship management.
• General HR knowledge foundation.

Responsibilities

• Develop and maintain the service delivery strategy and roadmap for HRSD.
• Lead governance, enhancements and demand management including process forums and decision-making activities.
• Identify, evaluate, and implement enhancement opportunities to streamline or improve processes and self-service capabilities.
• Drive continuous improvement initiatives that increase efficiency, quality, and employee satisfaction.
• Partner with McKesson Technology, COEs, and stakeholders to advance objectives.
• Create business cases for technology investment and quantify value created.

Skills

AI & automation

Project management

Relationship management

Communication

Attention to detail

Education

Degree or equivalent

Tools

ServiceNow HRSD

Job description

McKesson is seeking an experienced Director HR Service Delivery Systems to lead the strategy and operations of HR service delivery platforms, including ServiceNow, from a business perspective. This role ensures the platforms deliver measurable business value and an exceptional employee experience.

You will align HR workflows with business objectives, own governance and roadmaps, and collaborate with HR, technology, COEs, and stakeholders to deliver scalable, adoption-ready solutions.