Director, HR Service Delivery & AI-Enabled Platforms

McKesson’s Corporate; Cork; On-site; EUR 83,000 - 138,000; Full time

Job summary

McKesson is a Fortune 10 company delivering HR services and technology to healthcare. The Employee Care Team supports all employees and people leaders, with a mission to help with everyday HR needs and coaching leaders to lead their teams.

The Director HR Service Delivery Systems role owns HR Service Delivery platforms from a business perspective, partnering with technology teams to deliver measurable value, exceptional employee experience, and scalable operations.

Qualifications

• Degree or equivalent and typically minimum 10 years of relevant experience.
• Direct ServiceNow HR Service Delivery (HRSD) experience preferred.
• Experience in a shared services operations environment.
• Technology fluency with automation and AI.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Develop and maintain the service delivery strategy and roadmap for HR operations technology such as ServiceNow HRSD.
• Lead governance, enhancements and demand management including processes and decision-making activities.
• Manage intake, assessment, prioritization, and approval of enhancement requests.
• Identify, evaluate and implement opportunities to streamline processes and increase self-service capabilities.
• Drive continuous improvement initiatives that increase efficiency, quality, and employee satisfaction.
• Partner with McKesson Technology, COEs, and stakeholders to advance objectives.

Skills

Technology fluency

Automation

AI

Communication

Project management

Relationship management

HR knowledge

Education

Degree or equivalent

Job description

McKesson is a Fortune 10 company delivering HR services and technology to healthcare. The Employee Care Team supports all employees and people leaders, with a mission to help with everyday HR needs and coaching leaders to lead their teams.

The Director HR Service Delivery Systems role owns HR Service Delivery platforms from a business perspective, partnering with technology teams to deliver measurable value, exceptional employee experience, and scalable operations.