Director, HR Service Delivery & Automation Strategy

Mckesson Corporation; Cork; On-site; EUR 83,000 - 138,000; Full time

Job summary

McKesson is seeking a Director HR Service Delivery Systems to own and optimize HR service delivery platforms, including ServiceNow HRSD, from a business perspective. The role coordinates with stakeholders to ensure value, adoption, and scalable operations.

The successful candidate will scope current-state HR processes, design future-state workflows, and align capabilities with HR Shared Services and business goals. Strong automation, AI awareness, and change management are essential.

Qualifications

• Degree or equivalent and typically minimum 10 years of relevant experience.
• Preferred: Direct ServiceNow HR Service Delivery (HRSD) experience.
• Previous experience in a shared services operations environment.

Responsibilities

• Develop and maintain the service delivery strategy and roadmap, including ServiceNow HRSD business product vision and strategy for HR Services operations technology such as the phone and quality monitoring platforms.
• Lead governance, enhancements and demand management including process, forums, and decision-making activities. Manage intake, assessment, prioritization, and approval of enhancement requests.
• Identify, evaluate, and implement enhancement opportunities to streamline or improve processes, enhance system functionality, and increase self-service capabilities.
• Drive continuous improvement initiatives that increase efficiency, quality, and employee satisfaction.
• Partner with McKesson Technology, COEs, and stakeholder to advance objectives.
• Create business cases for technology investment and qualify the value created through technology investment.

Skills

Technology fluency

Communication

Attention to detail

Project management

Relationship management

General HR knowledge

Education

Degree or equivalent

Tools

ServiceNow HRSD

Job description

McKesson is seeking a Director HR Service Delivery Systems to own and optimize HR service delivery platforms, including ServiceNow HRSD, from a business perspective. The role coordinates with stakeholders to ensure value, adoption, and scalable operations.

The successful candidate will scope current-state HR processes, design future-state workflows, and align capabilities with HR Shared Services and business goals. Strong automation, AI awareness, and change management are essential.