Director, Agentic AI Operations & Transformation

Citigroup; Ireland; Hybrid; EUR 130,000 - 230,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salary

Benefits package

Job summary

Citi Dublin is seeking a Director of Operations Agentic Workflow & Implementation to lead design and scaled delivery of AI-enabled operations across the firm. This role requires seasoned operational technologists with a track record of large-scale, compliant automation in high-volume environments.

You'll partner with Operations, Technology, Product, and Risk to redefine processes, embed AI agents, and measure outcomes like cost efficiency and cycle-time reduction.

Qualifications

• Extensive years of experience in operations or related function; 8–10 years leading large, matrixed teams.
• Ability to lead medium- to long-term strategic planning across complex, cross-functional environments, with full accountability for budgets, results, and policy decisions.
• Deep knowledge of operational process design and implementation, with a clear understanding of how AI and workflow automation can be applied to improve end-to-end service delivery.

Responsibilities

• Lead end-to-end design and implementation of agentic AI workflows, delivering automation solutions that optimise operational processes at scale across the firm.
• Define and drive the strategic direction for AI-enabled operations, establishing implementation standards, governance frameworks, and performance metrics that ensure resilience and appropriate human oversight.
• Partner with Operations, Technology, Product, and Risk teams to redesign existing processes, embed AI agents effectively, and maximise both productivity and service quality.
• Implement a measurement framework that tracks and continuously improves business outcomes – including cost efficiency, cycle-time reduction, accuracy, operational risk reduction, and employee experience.
• Manage the transition of AI solutions from pilot through to scaled production, ensuring seamless integration into live operational environments with robust controls in place.
• Lead and develop multiple senior operations managers across large or distributed teams, setting clear performance expectations and making decisions on hiring, development, and team structure.
• Negotiate and influence at senior leadership level across functions, ensuring alignment of AI implementation priorities with broader business strategy and risk appetite.

Skills

Operations leadership

AI/Automation

Stakeholder management

Compliance & risk

Job description

Citi Dublin is seeking a Director of Operations Agentic Workflow & Implementation to lead design and scaled delivery of AI-enabled operations across the firm. This role requires seasoned operational technologists with a track record of large-scale, compliant automation in high-volume environments.

You'll partner with Operations, Technology, Product, and Risk to redefine processes, embed AI agents, and measure outcomes like cost efficiency and cycle-time reduction.