Digital Transformation Change Lead

Primark; Dublin; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare

Pension

Bonus potential

27 days leave + bank holidays

Tax Saver Tickets

Fitness centre

Subsidised cafeteria

Job summary

Primark is seeking a Change Manager to plan and deliver end-to-end change for a programme or multiple projects within the Digital Transformation portfolio. You will work with business, technology and cross-functional teams to design, execute and embed change interventions that enable new ways of working.

The role requires strong experience in change management across complex environments, with a focus on stakeholder engagement, readiness, adoption and benefits realisation to support digital

Qualifications

• Degree or equivalent experience required.
• 5+ years in Change Management or Transformation roles.
• Experience delivering change across multiple projects or a medium-sized programme.
• Hands-on experience performing Change Impact Assessments, stakeholder analysis, communications, and training planning.
• Strong understanding of change management frameworks and structured delivery environments (e.g., Agile, Waterfall).
• Experience supporting go-live preparation, hypercare, and BAU transition.
• Experience delivering change within customer-facing, operational or digitally enabled business environments.
• Experience assessing and managing change impacts across end-to-end business processes and cross-functional teams.

Responsibilities

• Develop and manage integrated change plans for a programme or multiple projects, aligning activity to delivery milestones, dependencies, business readiness needs and relevant portfolio priorities.
• Conduct change impact assessments to identify and manage impacts across processes, technology, roles, capabilities, ways of working and operating models.
• Translate programme and project outcomes into practical business change activity, ensuring impacted teams understand what is changing, why it matters and how new ways of working will be adopted.
• Assess the impact of digital change on customer, colleague and operational experiences, ensuring change interventions support simple, consistent and sustainable adoption.
• Identify, manage and mitigate change-related risks, issues, dependencies and resistance throughout the programme or project lifecycle.
• Contribute to business readiness activity for releases, deployments and phased rollouts, ensuring impacted teams have the knowledge, support, processes and capacity required to adopt the change.
• Support implementation, go-live, transition planning and hypercare, enabling a smooth move to business-as-usual operations.
• Define and track change readiness, adoption and engagement measures, using data and stakeholder insight to identify gaps, refine interventions and support benefits realisation.
• Establish and support change networks to accelerate adoption, gather feedback and embed sustainable ways of working.
• Capture lessons learned, adoption insights and continuous improvement opportunities from programme and project delivery, sharing relevant insight to support broader portfolio learning.
• Map, manage and engage complex stakeholder groups across business, technology and operational teams, ensuring change impacts, risks and readiness requirements are understood and acted upon.
• Partner with business leaders, Portfolio team, Product, Technology, SMEs, Communications, Learning and People & Culture teams to deliver an integrated change experience.
• Design and deliver stakeholder engagement, communications and learning interventions tailored to the needs of impacted audiences and aligned to Portfolio communications approach.
• Drive stakeholder commitment and readiness by building awareness, understanding and engagement across impacted teams.
• Provide clear change status reporting into programme governance and relevant portfolio forums, highlighting readiness, adoption, stakeholder engagement, risks, dependencies and decisions required.
• Contribute to programme governance forums, escalating risks, dependencies and decisions and ensuring appropriate alignment with portfolio governance where required.
• Ensure programme and project level change activity aligns with enterprise change methodologies, governance standards and broader Digital Transformation objectives

Skills

Change management

Stakeholder analysis

Business process change

Communication planning

Agile & Waterfall

Education

Degree or equivalent experience

Job description

Primark is seeking a Change Manager to plan and deliver end-to-end change for a programme or multiple projects within the Digital Transformation portfolio. You will work with business, technology and cross-functional teams to design, execute and embed change interventions that enable new ways of working.

The role requires strong experience in change management across complex environments, with a focus on stakeholder engagement, readiness, adoption and benefits realisation to support digital