Customer Experience Coordinator

Uniting Holding

Dublin

On-site

EUR 40,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Pension contributions

Career Development Opportunities

Collaborative culture

Job summary

The Fruit People is a leading Ireland-based workplace foods provider. We are seeking a Customer Experience Coordinator to ensure exemplary service from order placement through delivery.

You will coordinate orders, manage catering requests and work with suppliers to resolve queries, creating positive experiences for customers across our diverse services.

Qualifications

Minimum of 3 years’ experience in customer service, hospitality, catering or foodservice.
Excellent organisational and communication skills.
Strong attention to detail.
Ability to manage multiple priorities while maintaining accuracy.
A professional, customer-focused approach to problem-solving.

Responsibilities

Act as the first point of contact for customer enquiries by phone and email.
Process customer orders, amendments and special requests accurately.
Resolve customer queries and complaints professionally and efficiently.
Keep customers informed throughout the order and delivery process.
Work closely with the Operations team to ensure a smooth and consistent customer experience.
Identify opportunities to improve customer satisfaction and service delivery.
Great people when they arrive at The Fruit People Office.

Skills

Organisation

Communication

Attention to detail

Problem solving

Multitasking

Tools

HubSpot CRM

Job description

Customer Experience Coordinator

About The Fruit People

The Fruit People is one of Ireland’s leading workplace food and beverage providers, delivering fresh fruit, healthy snacks, pantry supplies, coffee and catering to over 1,200 businesses across Ireland.

Our mission is to create happier, healthier workplaces through exceptional products and even better customer service. We are looking for someone who genuinely enjoys looking after people, brings a strong passion for food, catering and hospitality, and takes pride in creating consistently positive customer experiences.

About the Role

This is not a traditional customer service position. As Customer Experience Coordinator, you will play a central role in making sure every customer receives an excellent experience from the moment they place an order through to successful delivery.

You will coordinate customer orders, manage catering requests, work closely with suppliers, resolve queries, and help create memorable experiences for customers across a wide range of workplace food and beverage services.

This role is ideal for someone who is organised, attentive to detail, calm under pressure, and motivated by delivering high standards of service every day.

What You’ll Do

Customer Experience

Act as the first point of contact for customer enquiries by phone and email
Process customer orders, amendments and special requests accurately
Resolve customer queries and complaints professionally and efficiently
Keep customers informed throughout the order and delivery process
Work closely with the Operations team to ensure a smooth and consistent customer experience
Identify opportunities to improve customer satisfaction and service delivery
Great people when they arrive at The Fruit People Office

Catering Coordination & Menu Management

Manage catering enquiries from quotation through to delivery
Coordinate catering orders with suppliers to ensure quality and timeliness
Recommend suitable menu options based on customer needs
Manage dietary requirements and allergen information with care and accuracy
Support the development of seasonal catering menus and workplace event offerings

Customer Administration

Maintain accurate customer records in HubSpot
Support the onboarding of new customers
Manage recurring orders and standing instructions
Coordinate product rotations
Prepare reports for the Customer Relations team
Processing our Customer Manifest
Support out Tender Process

Customer Delight

Coordinate customer gifts and appreciation initiatives
Assist with seasonal campaigns and workplace events
Organise goodie bags and welcome packs
Support Account Managers with customer follow-up activities
Monthly Reporting on our Delight Moments
Monthly Reporting on customer checks

Commercial Awareness

Recognise when customers may benefit from additional products or services
Share relevant opportunities with the Account Manager or Coffee & Growth Specialist

What Success Looks Like

In this role, success means:

Becoming a trusted first point of contact for customers
Building strong relationships with both customers and suppliers
Delivering a high standard of customer satisfaction
Ensuring smooth coordination of catering and workplace food orders
Contributing ideas that improve customer processes and overall service quality

Required Skills and Experience

Minimum of 3 years’ experience in customer service, hospitality, catering or foodservice
Excellent organisational and communication skills
Strong attention to detail
Ability to manage multiple priorities while maintaining accuracy
A professional, customer-focused approach to problem-solving

Nice to Have

Experience coordinating catering or events
Experience using HubSpot or another CRM system
Knowledge of dietary requirements, allergens, and food-related customer service

Personal Qualities

A genuine passion for exceptional customer service
A positive, practical approach to work
The ability to stay calm under pressure
A collaborative mindset and willingness to support colleagues
A strong sense of ownership and pride in delivering great work

Working at The Fruit People & What We Offer

At The Fruit People, you will join a team focused on helping workplaces across Ireland feel healthier, more welcoming and better supported.

If you enjoy creating great customer experiences and want to be part of a business that values service, care and quality, this role offers the opportunity to make a meaningful impact every day.

We Offer