eCommerce Payments Support Specialist

Global Payments; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Global Payments in Ireland is seeking an experienced customer service professional to join our team. You will respond to inquiries via phone, email, SMS and chat, resolving issues in line with our service standards and using our client systems to perform routine account maintenance and payments.

You may handle card activations, balance inquiries, fund transfers and name/address updates, escalating more complex cases to specialists.

Qualifications

• High School Diploma or Equivalent required.
• Typically 2 years of relevant experience in phone-based customer service.

Responsibilities

• Respond to customer inquiries via phone, email, SMS and chat to resolve issues.
• Handle card activation, balance checks, fund transfers and account updates.
• Enter data into client systems and escalate complex issues to more experienced staff.

Skills

Phone customer service

Customer service experience

Education

High School Diploma or Equivalent

Tools

Workday

Workday application systems

Job description

Global Payments in Ireland is seeking an experienced customer service professional to join our team. You will respond to inquiries via phone, email, SMS and chat, resolving issues in line with our service standards and using our client systems to perform routine account maintenance and payments.

You may handle card activations, balance inquiries, fund transfers and name/address updates, escalating more complex cases to specialists.