Desktop Support Technician - Flexible Hours & Career Growth

EPS Group; Mallow; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Flexible working

Career development

CPD accredited employer

Job summary

EPS Group in Mallow, Co. Cork, is seeking a Desktop Support Technician to maintain a stable IT environment and deliver high-quality user support across desktops, laptops, printers and mobile devices.

You will troubleshoot hardware, software, network and email issues, and assist with device setup and deployment. Joining our IT team means collaborating closely with colleagues, communicating clearly, and keeping user journeys positive and professional.

Qualifications

• Good understanding of Windows 11 Pro and macOS.
• Experience with hardware installation, repair, and upgrades.
• Ability to support iOS and Android devices.
• Strong communication and teamwork skills.
• Ability to multitask and work independently.
• Proactive attitude toward learning new technologies.

Responsibilities

• Install and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, network, and email issues.
• Provide first and second line support to users.
• Manage user accounts and access (AD, Microsoft 365).
• Deploy updates and security software on devices.
• Log incidents via ticketing system and track resolutions.
• Support remote users with remote access tools.
• Provide telephony support for mobile and landlines.
• Document solutions and maintain IT asset inventories.

Skills

Windows 11 Pro

macOS

Active Directory

Microsoft 365

Hardware troubleshooting

Communication

Tools

Active Directory

Microsoft 365

Job description

EPS Group in Mallow, Co. Cork, is seeking a Desktop Support Technician to maintain a stable IT environment and deliver high-quality user support across desktops, laptops, printers and mobile devices.

You will troubleshoot hardware, software, network and email issues, and assist with device setup and deployment. Joining our IT team means collaborating closely with colleagues, communicating clearly, and keeping user journeys positive and professional.