Desktop Support Engineer - Dublin

Esp-Global-Services-3; Dublin; On-site; EUR 42,000 - 51,000; Full time

Job summary

ESP Global Services is seeking an experienced Desktop Support Engineer to provide on-site technical support in Dublin. The role requires hands-on desktop support, end-user computing, and infrastructure troubleshooting across hardware, software, OS, and networks.

You will support Windows, iOS, and Android devices, perform software deployments and security updates, manage Active Directory, and collaborate with network and infrastructure teams to resolve complex issues while maintaining SLA-driven

Qualifications

• 2-5+ years in Desktop Support or similar.
• Experience troubleshooting Windows OS and desktop hardware.
• Experience with Microsoft 365 and Active Directory.
• Strong networking basics (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).

Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, OS, and app issues.
• Support Windows, iOS, and Android devices across the user environment.
• Perform software deployments, upgrades, patching, and security updates.
• Manage user accounts, permissions, and group policies within Active Directory.
• Provide Smart Hands support for network, server, and infrastructure teams.
• Troubleshoot network connectivity issues including LAN, WAN, VPN, and wireless networks.
• Escalate complex technical issues when required and work with internal and external teams.
• Maintain accurate documentation and asset records in line with SLAs.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

End-user computing

Customer service

Job description

• Location Newenham Court, Northern Cross,Malahide Road,Dublin 17, D17 XC99,Ireland
• Job Category Airport & Aviation IT Support, First Line / 1st Line Support, Desktop Support
• Employee Type ESP - Fixed Term Employee
• Manage Others No

• Contact Name Talent Acquisition Team
• Contact Email [e-mail]

Location: Dublin, Ireland (Damastown)

Employment type: Fixed-Term Contract (3 Months, with Potential Extension)

Salary: £39,000 per annum

Working schedule: Monday to Friday, 9:00am - 5:30pm

ESP Global Services is seeking an experienced Desktop Support Engineer to provide on-site technical support within a fast-paced enterprise environment in Dublin.

This role is ideal for an IT professional with a strong background in desktop support, end-user computing, and infrastructure troubleshooting. You will be responsible for delivering high-quality technical support across hardware, software, operating systems, and networking technologies while ensuring an excellent end-user experience.

Key Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Support Windows, iOS, and Android devices across the user environment.
• Perform software deployments, upgrades, patching, and security updates.
• Manage user accounts, permissions, and group policies within Active Directory.
• Provide Smart Hands support for network, server, and infrastructure teams.
• Troubleshoot network connectivity issues including LAN, WAN, VPN, and wireless networks.
• Escalate complex technical issues when required and work collaboratively with internal and external support teams.
• Maintain accurate documentation and asset records while adhering to service level agreements.

What We're Looking For

• 2-5+ years' experience in Desktop Support, IT Support, Service Desk, or End-User Computing roles.
• Strong experience troubleshooting Windows operating systems and desktop hardware.
• Hands-on experience supporting Microsoft 365 applications and services.
• Experience administering Active Directory user accounts and permissions.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting laptops, desktops, printers, and mobile devices.
• Strong customer service and communication skills.
• Ability to prioritise workload and manage multiple incidents effectively.

Why Join ESP Global Services?

Work with Global Organisations

Support business-critical IT services for internationally recognised clients across a variety of industries.

Expand Your Technical Expertise

Gain exposure to enterprise infrastructure, modern workplace technologies, and complex support environments.

About ESP Global Services

ESP Global Services is a leading provider of IT support and managed technology services, delivering tailored solutions to organisations worldwide. We support global enterprises and aviation customers through a combination of technical expertise, operational excellence, and exceptional customer service.

Our commitment to quality is demonstrated through our ISO 9001 certification, and we are dedicated to fostering an inclusive workplace where our people can grow and succeed.

ESP Global Services is an equal opportunity employer.