Desktop Engineer - Dublin 2

ESP Global Services; Dublin; On-site; EUR 37,000 - 39,000; Full time

Job summary

ESP Global Services is seeking a Desktop Support Engineer to join a laptop refresh project in Dublin. You will image, deploy and hand over new laptops on-site, ensuring minimal user disruption and smooth transition to the new devices.

The role requires hands-on desktop support experience, good organisation, deadline adherence and clear communication with end users and leadership. 3-month fixed-term contract, on-site schedule, 9:00–17:30, Monday to Friday.

Qualifications

• 1–3+ years in Desktop Support or IT support roles.
• Hands-on with Windows OS and desktop hardware.
• Experience with Microsoft 365 applications and services.
• Proficient in Active Directory user accounts and permissions.
• Strong networking basics: TCP/IP, DNS, DHCP, VPN, and Wi‑Fi.
• Experience with laptops, desktops, printers, and mobile devices.
• Excellent customer service and clear communication.

Responsibilities

• Image and configure new laptops to the client’s standard build.
• Deploy laptops to end users, including data migration and setup.
• Collect, wipe and track legacy devices for return or disposal.
• Diagnose and resolve hardware, software and OS issues during deployment.
• Update service tickets accurately and on time.
• Maintain project reports and asset records to track progress.
• Communicate deployment status and risks to stakeholders.
• Escalate complex issues to appropriate teams.
• Adhere to schedules and service level agreements while ensuring a professional user experience.

Skills

Windows OS & Desktop hardware

Microsoft 365

Active Directory

Networking basics (TCP/IP, DNS, DHCP,\

Job description

• Location 18 Lower Leeson Street,,2nd Floor,,Dublin 2, D02 HE97,Ireland
• Job Category Desktop Support, First Line / 1st Line Support
• Employee Type ESP - Fixed Term Employee
• Manage Others No

Contact information

• Contact Email [e-mail]

Description

Location: Dublin, Ireland (on-site)
Employment type: Fixed-term contract (3 months, possible extension)
Salary: €3,300.00 to €3,466.00 per month (Full Time Equivalent Salary €41,600)
Working schedule: Monday to Friday, 9:00am - 5:30pm

ESP Global Services is looking for a Desktop Support Engineer to join a laptop refresh project for an enterprise client in Dublin. You will work on-site to image, deploy and hand over new laptops so that users move to their new devices with as little disruption as possible.

This role suits an IT professional with hands-on desktop support experience who is organised, works to deadlines and communicates clearly with both end users and leadership.

Key Responsibilities

• Image and configure new laptops to the client’s standard build.
• Deploy laptops to end users, including data migration, peripheral setup and user handover.
• Collect, wipe and track legacy devices for return or disposal.
• Diagnose and resolve hardware, software and operating system issues that come up during deployment.
• Update service tickets accurately and on time throughout the deployment process.
• Maintain and update project reports and asset records to track refresh progress.
• Communicate deployment status, risks and blockers to project and business leaders.
• Escalate complex issues to the right internal or external support teams.
• Work to agreed schedules and service level agreements, and deliver a professional, positive user experience.

Requirements

What We're Looking For

• 1-3+ years' experience in Desktop Support, IT Support, Service Desk, or End-User Computing roles.
• Strong experience troubleshooting Windows operating systems and desktop hardware.
• Hands-on experience supporting Microsoft 365 applications and services.
• Experience administering Active Directory user accounts and permissions.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting laptops, desktops, printers, and mobile devices.
• Strong customer service and communication skills.
• Ability to prioritise workload and manage multiple incidents effectively.

Why Join ESP Global Services?

Work with Global Organisations

Support business-critical IT services for internationally recognised clients across a variety of industries.

Expand Your Technical Expertise

Gain exposure to enterprise infrastructure, modern workplace technologies, and complex support environments.

About ESP Global Services

ESP Global Services is a leading provider of IT support and managed technology services, delivering tailored solutions to organisations worldwide. We support global enterprises and aviation customers through a combination of technical expertise, operational excellence, and exceptional customer service.

Our commitment to quality is demonstrated through our ISO 9001 certification, and we are dedicated to fostering an incluive workplace where our people can grow and succeed.

ESP Global Services is an equal opportunity employer.