Design Programs Lead for Global SME CX

Mastercard; Greystones; Hybrid; EUR 110,000 - 160,000; Full time

Job summary

Mastercard is expanding its Global SME CX&D organization, seeking a Product Design Program Manager to scale design operations and drive high-impact outcomes. You will oversee planning rhythms, define processes, and align design with product, data, and engineering partners to deliver scalable, meaningful experiences for small business customers.

You will partner with design, content, research, product, and engineering to evolve operating models, establish governance, and enable designers and

Qualifications

• 6+ years of experience in Design Program Management, Design Operations, Product Operations, or related field.
• Experience supporting Product Design, UX, User Research, Content Design, or Design Systems within a product organization.
• Proven ability to lead complex, cross-functional initiatives involving Design, Product Management, Engineering, and business stakeholders.
• Demonstrated success building scalable operating models, processes, and frameworks that improve team effectiveness and delivery.

Responsibilities

• Drive planning, execution, and operational excellence across the CX&D organization.
• Partner with Design, Product, Engineering, and business stakeholders to align priorities and deliver strategic initiatives.
• Build scalable processes, tools, and governance models for efficient, high-quality design delivery.
• Manage timelines, dependencies, risks, and communications across complex programs.
• Support design system adoption, accessibility initiatives, and design operations best practices.
• Identify opportunities to improve team effectiveness through better workflows, tooling, and AI-powered ways of working.
• Foster an inclusive, collaborative, and high-performing culture through rituals, communication, knowledge sharing, and cross-functional partnerships.
• Establish reporting, metrics, and insights on team health and delivery progress.
• Support capacity planning, prioritization, and resource management across design organization.

Skills

Design PM

Cross-functional leadership

Agile methodologies

Stakeholder management

Communication

Design operations

Fintech domain knowledge

Portfolio governance

Tools

Jira

Figma

Confluence

Miro

Airtable

Smartsheet

Asana

Job description

Mastercard is expanding its Global SME CX&D organization, seeking a Product Design Program Manager to scale design operations and drive high-impact outcomes. You will oversee planning rhythms, define processes, and align design with product, data, and engineering partners to deliver scalable, meaningful experiences for small business customers.

You will partner with design, content, research, product, and engineering to evolve operating models, establish governance, and enable designers and