Design Programs Lead - Product & UX Ops

Mastercard; Blanchardstown; On-site; EUR 90,000 - 130,000; Full time

Job summary

Mastercard is seeking a Product Design Program Manager to scale the Global SME CX&D organization by building processes, planning frameworks, and cross-functional alignment for high-quality design at scale.

You will partner with Design, Product, Research, Engineering, and business teams to ensure initiatives stay on track and deliver meaningful customer impact across the SME landscape.

Qualifications

• 6+ years in Design Program Management, Design Operations, Product Operations, or related field.
• Experience supporting Product Design, UX, User Research, Content Design, or Design Systems teams within a product organization.
• Proven ability to lead complex cross-functional initiatives involving Design, Product Management, Engineering, and business stakeholders.
• Demonstrated success building scalable operating models, processes, and frameworks that improve team effectiveness and delivery.
• Exceptional stakeholder management, facilitation, and communication skills with influence without direct authority.
• Strong program management expertise in planning, prioritization, risk management, and dependency tracking within Agile environments.

Responsibilities

• Drive planning, execution, and operational excellence across the CX&D organization.
• Partner with Design, Product, Engineering, and business stakeholders to align priorities and deliver strategic initiatives.
• Build scalable processes, tools, and governance models for efficient, high-quality design delivery.
• Manage timelines, dependencies, risks, and communications across complex programs.
• Support design system adoption, accessibility initiatives, and design operations best practices.
• Identify opportunities to improve team effectiveness through better workflows, tooling, and AI-powered ways of working.
• Foster an inclusive, collaborative, and high-performing culture through rituals, communication, knowledge sharing, and partnerships.
• Establish reporting, metrics, and operational insights for visibility into team health and delivery progress.
• Support capacity planning, prioritization, and resource management across the design organization.

Skills

Design program leadership

Cross-functional collaboration

Agile product development

Design operations

Stakeholder management

Tools

Jira

Figma

Confluence

Miro

Airtable

Smartsheet

Asana

Job description

Mastercard is seeking a Product Design Program Manager to scale the Global SME CX&D organization by building processes, planning frameworks, and cross-functional alignment for high-quality design at scale.

You will partner with Design, Product, Research, Engineering, and business teams to ensure initiatives stay on track and deliver meaningful customer impact across the SME landscape.