Deputy GM: Guest Experience & Operations Lead

Slim Chickens Dundrum; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Harri in Ireland is seeking a Deputy General Manager to support the General Manager in running a fast-paced restaurant. You will lead shifts, model high standards, and help shape the guest experience while building your path to becoming a General Manager.

As Deputy General Manager, you’ll own daily operations, supervise the team, and drive performance with energy and clear leadership, especially during busy periods, ensuring consistent service and a welcoming atmosphere.

Responsibilities

• Run smooth and efficient shifts, motivating the team to deliver excellence every time.
• Step up in the GM’s absence and ensure consistency in service, standards, and operations.
• Set the tone on shift – hands on, visible, and in control.
• Maintain a sharp focus on health & safety, cleanliness, food quality, and team performance.
• Help with stock control, labour planning, and inventory management.
• Drive compliance and follow up on any actions from audits or inspections.
• Support new team member onboarding, ongoing training, and day to day coaching.
• Foster a positive team culture where people feel valued, heard, and empowered.
• Provide honest, constructive feedback and help team members grow.
• Keep service running like clockwork, especially during peak times.
• Deal with customer feedback professionally and ensure every guest leaves happy.
• Lead by example in creating a warm, welcoming atmosphere.

Job description

Harri in Ireland is seeking a Deputy General Manager to support the General Manager in running a fast-paced restaurant. You will lead shifts, model high standards, and help shape the guest experience while building your path to becoming a General Manager.

As Deputy General Manager, you’ll own daily operations, supervise the team, and drive performance with energy and clear leadership, especially during busy periods, ensuring consistent service and a welcoming atmosphere.