Hotel Deputy General Manager — Guest Experience & Growth

Byrne Hotel Group; Galway; On-site; EUR 70,000 - 100,000; Full time

Job summary

The Salthill Hotel in Galway City is seeking an experienced Deputy General Manager to join our management team. You will lead operations across rooms, food & beverage and support commercial performance while delivering exceptional guest experiences.

Reporting to the Group Operations Manager, you will coach department heads, monitor budgets, drive revenue, and maintain compliance and safety standards in a busy, customer-focused hotel environment.

Qualifications

• Senior hotel management experience.
• Knowledge of hotel operations across departments.
• Strong leadership and communication skills.
• Solid commercial understanding with ability to meet targets.
• Hands-on, guest-focused leadership.

Responsibilities

• Support the Group Operations Manager in the overall operation and strategic management of the hotel.
• Lead and motivate department managers and operational teams, fostering a positive and performance-focused culture.
• Ensure exceptional standards of guest service and satisfaction across all areas of the hotel.
• Oversee daily hotel operations, ensuring compliance with company policies, procedures and relevant legislation.
• Monitor operational performance, revenue, costs and departmental budgets.
• Identify opportunities to improve profitability, efficiency and guest experience.
• Work closely with Sales, Revenue, Food & Beverage, Rooms and other departments to maximise hotel performance.
• Manage guest feedback and resolve issues professionally and effectively.
• Support recruitment, training, coaching and development of employees.
• Maintain strong relationships with guests, corporate clients, suppliers and other stakeholders.
• Ensure health, safety, security and compliance standards are maintained throughout the hotel.

Skills

Leadership

Operational management

Guest service

People management

Commercial acumen

Job description

The Salthill Hotel in Galway City is seeking an experienced Deputy General Manager to join our management team. You will lead operations across rooms, food & beverage and support commercial performance while delivering exceptional guest experiences.

Reporting to the Group Operations Manager, you will coach department heads, monitor budgets, drive revenue, and maintain compliance and safety standards in a busy, customer-focused hotel environment.