Delivery Services Manager - Waterford Delivery Services Unit

An Post; Munster; On-site; EUR 59,000 - 72,000; Full time

Benefits offered by this job

Company Medical Scheme

Pension Scheme

PRIP Bonus Scheme

Paid Maternity Leave

Paid Paternity Leave

Employee Assistance Programme

Digital gym with daily workouts

Tax Saver Travel Pass

Job summary

An Post Delivery Services Manager role aims to motivate, direct and guide colleagues to meet productivity, quality, continuous improvement and service levels daily in a safe environment.

You will represent An Post Commerce Final Mile Operations to communities and other An Post departments, communicating effectively to implement improvements, engage teams and drive performance across sites.

Qualifications

• Five years' leadership experience.
• Effective communicator.
• Ability to interpret and utilise data to support informed decision-making.

Responsibilities

• Motivate and direct colleagues to meet productivity, quality, and service levels.
• Drive continuous improvement and cost-efficiency in operations.
• Promote workplace health and safety standards.
• Foster knowledge sharing and best practices within the team.
• Use delivery metrics to drive site performance.
• Champion Sustainability at the Delivery Service Unit level.
• Develop relationships with stakeholders to achieve best outcomes.
• Model An Post values in daily work and address conflicting behaviours.

Skills

Leadership

Communication

Data analysis

Adaptability

Education

Supply Chain qualification

Job description

Role Purpose

The role of the Delivery Services Manager is to motivate, direct & guide all colleagues to ensure that the required expectations for productivity, quality, continuous improvement and service levels are met daily in the most efficient manner practicable and within a safe environment.

As a Delivery Services Manager, you will represent An Post Commerce Final Mile Operations to the communities we serve, as well as to other An Post departments, in a professional and proficient manner.

This role involves regularly reviewing the sites' performance to understand & implement any required improvements. You will support each implementation by effectively communicating with all relevant colleagues ensuring appropriate action and engagement.

Responsibilities

The principal responsibilities associated with this role include, but are not limited to the following:

• A dedication to continuous improvement to ensure an efficient and cost-effective operation by actively managing your team, your colleagues, your fleet and other resources
• Drive a culture of customer obsession, striving for excellent customer service and the achievement of business quality targets
• Maintain and promote high standards in Workplace Health & Safety to support a safe working environment for all colleagues & customers
• Encourage and recognise a culture of best practice and knowledge sharing amongst your team
• Utilise all available data including delivery metrics to drive performance of your office
• Champion the Sustainability agenda at Delivery Service Unit level to ensure that Company targets are achieved
• Be a role model, mentor and an An Post advocate to our employees, our customers and our communities
• Develop and maintain constructive and collaborative working relationships with all stakeholders to ensure the best outcomes
• Demonstrate An Post values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them

Knowledge & Experience

You will bring a minimum of five years' leadership experience, ideally supported by a qualification in Supply Chain, Logistics, or a related discipline. You will be an effective communicator who can build strong relationships with both the teams you lead and key stakeholders across the business. A full driver's licence free of endorsements is required, and experience working in a unionised environment would be an advantage.

You will approach the role with enthusiasm, commitment, and energy, demonstrating a positive outlook and a growth mindset. You will be adaptable to change, resilient in the face of challenges, and resourceful in finding practical solutions. In addition, you will have the ability to interpret and utilise data effectively to support informed decision-making and drive operational performance.

Hours of Attendance

The role requires a 5-day attendance over 6 days (Monday to Saturday), with a standard weekly schedule of 37.5 hours.

Critical Competencies

(The following competencies are essential to the delivery of results and/or to superior performance in this role)

• Leadership
• Initiative
• Results Orientation
• Customer & Quality Focused
• Planning & Organising

Salary

Salary range starting from €65,476 per annum.

Placement within the advertised salary range will be determined based on the successful candidate's skills, experience, qualifications and alignment with the role requirements.

About the Benefits

In addition to a highly competitive remuneration package, we offer access to the following:

• An Post Company Medical Scheme
• An Post Pension Scheme
• PRIP Bonus Scheme
• Paid Maternity Leave
• Paid Paternity Leave
• An Post Employee Assistance Programme
• Digital gym with daily scheduled workouts
• Tax Saver Travel Pass

At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us at [e-mail].

About An Post

An Post is one of Ireland's leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services.

An Post's core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Read more about our strategy and our progress today!