Day Porter

Rezoomo; Leinster; On-site; EUR 26,000 - 38,000; Full time

Job summary

Ballyfin is seeking an outgoing Front of House team member to deliver exceptional guest service in our 5-star luxury country house hotel near the Slieve Bloom Mountains. You will greet guests, assist with luggage, and guide them through the property.

This is a full-time permanent role, 5 over 7 days, with three shift patterns from 8am to 8pm and occasional night work for cover. A passion for hospitality and strong communication are essential.

Qualifications

• Excellent customer service and communication skills.
• Team player with a passion for hospitality.
• Able to engage with guests and provide information clearly.

Responsibilities

• Welcome guests on arrival and assist with luggage and parking.
• Meet and greet guests and guide them to allocated rooms.
• Maintain presence in public areas and entrance hall to assist guests.
• Answer the house telephone professionally and relay messages accurately.
• Provide information about the House and Demesne and conduct daily tours.
• Assist with Demesne activities and restock/maintain public areas.

Skills

Customer service

Communication

Teamwork

Job description

Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide.The Ballyfin Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 ye

Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide.The Ballyfin Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 ye Show more

Description

This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communciation with our guests.

This is a Full time permanent position, 5 over 7 days, Shift work. 3 shift patterns available spanning the hours of 8am - 8pm. Occasional night work for cover.

The duties include (but are not limited to:)

• Welcome our guests on the steps of the House as they arrive
• Meet and greet our guests
• Responsible for guest luggage and parking of expensive vehicles
• Responsible to assist guests to their allocated rooms
• To have an almost constant presence in the public areas and entrance hall.
• Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
• Offering the best possible advice to guests on the House and Demesne and complete daily house tours
• Assisting guests with all Demesne activities.
• Issuing and maintaining all sports equipment and golf buggies.
• Restocking, cleaning and maintaining all public fireplaces
• Keeping public areas tidy and checking on guests without intruding on their privacy.
• Helping other departments when necessary
• Conversing with guests, providing information and directing them as required.

If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty - then we want to hear from you.