CX Team Member

Foot Locker; Ireland; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Employee discount 30-50%

Wellbeing options

Employee Assistance Program

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker in Belfast, NI, is hiring for a store role focused on delivering an elevated customer experience. The role emphasizes teamwork, knowledge of athletic sneakers and apparel, and a positive store atmosphere.

You will engage customers, drive sales, and maintain strong product knowledge while meeting personal and productivity goals. Flexible evenings, weekends, and holidays support the busy retail environment.

Qualifications

• 0-3 years in retail or customer-facing roles.
• Confident in engaging customers to deliver a high-quality experience.
• Motivated to achieve great results through enthusiasm for products.

Responsibilities

• Deliver excellent sales service by knowing products and collaborating with teammates.
• Meet sales and productivity goals while providing a great in-store experience.
• Learn product knowledge and share trends to meet customer needs.
• Ask open-ended questions to assess customer needs and offer tailored options.

Skills

Retail experience

Customer engagement

Team player

Flexible schedule

Tools

POS system

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

56, Donegall Place
City
Belfast, N.Ireland
Postal Code
BT1--5BB